**Job Title:** Account Support Assistant - Remote Work
**Company:** ADP
**Location:** Dunedin, Otago, NZ
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**Job Description:**
ADP is seeking a motivated and hardworking Account Support Assistant to join our dynamic team remotely. In this part-time role, you will provide critical support to our account management team, ensuring that our clients receive impeccable service and solutions tailored to their needs. You will play a key role in maintaining client relationships, addressing inquiries, and assisting in the administration of various account functions.
**Key Responsibilities:**
1. **Client Communication:**
- Serve as a point of contact for clients, responding to inquiries regarding account status, services, and technical issues.
- Ensure timely and accurate communication, fostering strong relationships with clients through effective engagement strategies.
2. **Account Management Support:**
- Assist the account management team in the onboarding process for new clients, ensuring a smooth transition and setup.
- Maintain client records and databases, ensuring all information is kept up to date and accurate.
3. **Service Delivery:**
- Monitor client accounts to identify potential issues or areas for improvement, and communicate findings to account managers.
- Collaborate with the technical support team to resolve client issues swiftly and effectively.
4. **Reporting and Analysis:**
- Prepare regular reports on account performance and client feedback for management review.
- Assist in analyzing data to identify trends and opportunities for enhancing client services.
5. **Cross-Functional Collaboration:**
- Work closely with other departments (Sales, Technical Support, and Billing) to ensure clients receive a comprehensive support experience.
- Participate in team meetings to brainstorm solutions and share innovative ideas for service enhancements.
6. **Training and Development:**
- Engage in continuous learning about ADP's products and services to provide informed support to clients.
- Utilize feedback and mentorship to improve personal and professional skills.
**Requirements:**
- Bachelor's degree or equivalent experience in business or a related field.
- Minimum of 2 years of experience in a client support or account management role.
- Strong technical aptitude with the ability to learn various software applications quickly.
- Exceptional organizational skills and attention to detail.
- Proven ability to work independently while managing multiple tasks effectively.
**Personality Traits:**
- **Motivated:** Demonstrates a proactive approach to work and strives for results and improvements.
- **Hardworking:** Committed to putting in the necessary effort to achieve team and client goals.
**Soft Skills:**
- **Innovation:** Ability to think creatively and contribute new ideas to improve processes and client experiences.
- **Persuasion:** Capable of influencing clients and team members respectfully and effectively to achieve desired outcomes.
**Benefits:**
- Company-provided equipment to facilitate your remote work environment.
- Joining bonus for new team members.
- Comprehensive life insurance policy as part of our benefits package.
**Working Environment:**
At ADP, we encourage a spirit of exploration and taking calculated risks for growth. We believe in empowering our employees to develop their full potential and contribute meaningfully to our mission.
**Application Deadline:**
Please submit your application by **September 24, 2024.**
**Equal Opportunity Statement:**
ADP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
