Eat coffee for breakfast? We're on the hunt for an Account Manager / Trainer to join our Auckland crew. This is a varied role with the main duties including account management and coffee training.
About the role As an Account Manager, you will be the go-to person for the customers in your portfolio for all commercial matters - equipment, kg price, new product growth and cafe development - discussions had on a regular and scheduled basis with prepared information to benefit the customer's performance.
Providing fun and informative coffee training for baristas working with our coffee is another major facet of the role. This is where your excellent barista skills and hospitality experience will come into their own. You'll need to understand the pressures our customers face and respond to this with practical assistance, drawing on all of your pro-tips that you've picked up from your years in the industry.
Some of the main duties are: Establish, nurture and maintain strong relationships with the customers in your region's portfolio.Overall responsibility for managing the customer relationship and ensuring that customers receive the highest quality of customer care from Coffee Supreme.Gain a knowledge of our products, ordering and delivery methods and processes.Gain an understanding of the unique needs, goals and challenges for each customer so that we can tailor our approach to help them to succeed.Develop a "toolkit" of strategies to help grow the profitability of existing accounts.Create and carrying out a regular visit schedule to the customers in your portfolio.Train baristas to make outstanding coffee, using approved Coffee Supreme techniques and approaches.Organise training bookings, and provide constructive feedback.Document all work in our ERP systemAbout the person Building relationships, supporting our customers and connecting people are at the heart of the role. We're looking for a confident and driven individual who is genuine, humble, and can be effective while working autonomously.
To get your foot in the door, you'll need to have top-notch barista skills, great coffee knowledge and ideally know your way around La Marzocco machinery and Mythos or Mazzer grinders. You will have a minimum of two years' hospitality experience and ideally have worked in a management position. Being connected to an existing network of local cafe owners and baristas will be a huge advantage.
This role will suit someone who is super passionate about coffee and the hospitality industry, who is engaging, confident and self motivated. You'll need to be a great communicator and able to relate to people from all walks of life. Having a sense of hustle and a positive outlook are a must.
The successful applicant will: Have a high level of espresso making skills in a commercial environment - this is a non-negotiable.Have strong customer service skills and an ability to relate to people from all walks of life.Have at least 2+ years of hospitality experience, and ideally having worked in a management role.Have a sound knowledge of the Auckland hospitality scene.Have excellent communication skills, both written and verbal.Be a proactive self-starter with good time management skills.Relentless attention to detail.Muck in with the team and be effective working autonomously.Have a full clean driver's licence.Be solutions-focussed.Extra details This is a full time role. The ordinary hours of work usually fall between 7.30am and 5.00pm Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs as well as events we are running or participating in.
A full, clean driver's licence is a must. A fully maintained company vehicle is part of the salary package, along with a mobile phone allowance and laptop.
The role involves regular travel around the upper North Island (around 1 week per month).