Account Manager (Retail - Smb) Auckland, Auckland, New Zealand

Account Manager
We're looking for an Account Manager at Lightspeed, part of our APAC Retail team. You will be responsible for managing inbound sales for our retail stores based in the APAC market, working closely with a large range of merchants to build rapport, understand their objectives, and ensure they're getting the best solution possible to help them achieve their goals.
What you'll be doing:

Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, understanding their requirements and providing solutions that add value to the customer, tailoring recommendations to their needs and preferences.
Build trust and rapport and demonstrate active listening to support your focus on upselling and maximizing account growth in every customer interaction.
Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms.
Demonstrate software solutions to customers, from core POS products to modules and upgrades.
Responsible for reactive upsell from inbound sales and expansion of monthly recurring revenue.

What you need to bring:

Experience in an account management, sales development representative, or similar role carrying a sales quota.
Understanding of solution-based consultative sales in a SaaS environment.
Ability to use Salesforce.com and other technologies to manage and organize pipeline.
Entrepreneurial approach; you work smarter, not harder.
Good time management with strong organizational skills.

What's in it for you?

Ability to do your job in a truly flexible environment.
Genuine career opportunities in a company that's creating new jobs every day.
Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

Lightspeed share scheme (we are all owners).
Unlimited paid time off policy.
Work remotely from anywhere in the world for up to 60 days per year.
Flexible working policy.
Health and wellness benefit of $500 per year.
Mental health online platform and counselling & coaching services.
Paid leave and assistance for new parents.
Free LinkedIn Learning license.
Paid Volunteer day.
Complimentary breakfast and lunch options, along with fresh fruits, snacks, and beverages stocked in the office.
Exciting events hosted regularly by our Auckland Culture Club.
Secure, full-time parking facilities.
Brand new office space located in Newmarket (Auckland).
Dog friendly environment.

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