Description
The successful candidate will be responsible for, and have experience in, all aspects of client servicing to maintain and grow an existing book of business. Working in a fun, fast moving, and exciting environment, you will need to demonstrate exceptional interpersonal and organisational skills. The successful candidate will have a strong service ethic ensuring incomparable quality service is always delivered to our clients.
The candidate will also help generate new business opportunities to contribute to the success of the team.
The Role
Ensure that the client's risk management and domestic insurance broking programmes are administered to ensure the delivery of high-quality services
Develop and maintain relationships with insurers, clients and other key stakeholders (internal and external), representing WTW in a professional manner
Maintain comprehensive client data on WTW systems, facilities and databases
In consultation with the Practice Leader, support the new business development process within the team
Contribute to the overall achievement of the new business target on an annual basis for the team
Actively seek and secure new business opportunities for WTW, including through cross selling of broader service offerings
Support the Client Advocate in the management of client's claims by responding to client's calls and enquiries and providing advice on the claim process, liaise with insurance assessors as required, and ensure agreed claims standards are achieved and settled in a timely manner
Maximise the revenue generated from the existing client base through continual analysis of client profitability and maximisation of group facilities
Ensure premium funding offered to all clients, debtor collections are conducted in accordance with the terms of trade, and no client placements occur outside of approved insurers
Support team to ensure compliance with all specified business management processes
Qualifications
The Requirements
New Zealand Certificate in Financial Services (Level 5) General Insurance
Working knowledge of Microsoft Office
Excellent time management skills and the ability to work under pressure
Confident verbal and written communicator
Strong administration skills with high attention to detail
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity
Why Join WTW?
WTW provides a competitive benefits package which includes the following (eligibility requirements apply):
Additional paid annual leave
Life, Income Protection and Trauma insurance
Annual bonus
Company paid salary continuance insurance
Hybrid working
Networks (Gender, Wellbeing, Pride)
Career Growth – internal opportunities and development programs
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.
At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it's fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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