2nd Line Engineer To $87,500 - $90,000 NZD Remote role - Work from anywhere in New Zealand! Cloud Decisions is working with a global leader in Modern Work and Microsoft Cloud Solutions who are looking for an ambitious and experienced 2nd Line Support Engineer to join their growing service desk. You will not only get to work with some of the best enterprise clients out there, but you will also find yourself working in agile, dynamic and expert teams. It is incredibly important for this organisation to keep you at the forefront of Microsoft technology by investing heavily in you, so you can expect to be working on the latest and most cutting edge tech from the outset. There is a heavy focus on Microsoft technologies such as Microsoft 365 and Azure so it is essential these are part of your skillset. The Role As a 2nd Line Engineer you must display excellent customer facing skills, and will be able to demonstrate the ability to communicate and resolve technical issues in non-technical terms. You will be responsible for completing tasks allocated to you through the Helpdesk and managing your own pro-active tasks. It is a critical part of your role that you can share information and tasks with other engineers and that you keep up-to-date and detailed notes on the work you complete in their job management system. You will be responsible for ensuring that their customers can keep working, and will be required to use your initiative in resolving issues. You will also be working on the day to day remote monitoring of client's estates through Remote Monitoring Management and be involved on the Helpdesk and Project sides of the business. So who are we looking for? You need to be an individual that… Has focus, energy and the desire to always achieve more Wants to produce above average results Is aware of the direction of the company and its values Is always trying to add value Is always trying to improve and wants to take the next step Understands a professional culture is crucial for success Wants to be the best they can be Your Objectives Management and support of office 365 and Azure infrastructures Providing 2nd line technical support on Microsoft technologies, and answering support queries via phone, email and helpdesk when required Maintaining a high degree of customer service for all support queries Taking ownership of user problems and being proactive when dealing with user issues Excellent communication skills (telephone and face to face). Being able to communicate in 'plain English' is at least as important as good technical skills Previous experience in Second line IT Support The ability to learn new technology quickly – we don't expect you to be an expert now, but we want you to become one quickly! A self-starter who is comfortable working alone or within a team Technical Requirements MS Windows Server management and support Exchange Server management and support Office 365 & Azure management experience Active Directory and group policy management Monitoring customer servers and performing preventative maintenance Cyber security & GDPR awareness Great organisational and time management skills Demonstrated ability to standardise processes for efficiency and productivity Ability to analyse data, and excellent problem-solving skills Education / Qualifications Recent Microsoft certifications What You'll Receive A competitive salary 25 days holiday, plus bank holidays And much more! #J-18808-Ljbffr
