Technical Support Delivery Analyst - Payroll

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Technical Support Delivery Analyst - Payroll page is loaded Technical Support Delivery Analyst - Payroll Apply remote type Flex locations New Zealand, Auckland time type Full Time posted on Posted 30+ Days Ago job requisition id JR-0085701 Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Behind every extraordinary product is an outstanding team. We don't just deliver customer service; we deliver the Workday experience - and, sure, that may sound like a pitch - but it really isn't.

At Workday, both Employee and Customer happiness is fundamental.About the Role As a Payroll Support analyst, success means you will become highly knowledgeable around the Workday product and various technologies which we use to solve problems. You will diagnose and analyze technical software issues, report operational issues/product defects to engineering teams, and collaborate with multiple partners through to resolution. No two days are alike and this opportunity will make use of your troubleshooting and critical thinking skills. Your role is to ensure an outstanding customer experience through strong and timely communication on the status of issues as well as work through customer escalations, until an acceptable solution is delivered.
What would you do all day? Handle a queue of Payroll cases, prioritizing issues based on severity and customer impact
Solve complex problems, drive change, and implement solutions
Handle time critical escalated issues
Work with Support team, Product Managers, QA, and Development to identify solutions or workarounds
Balance ownership of existing case load while solving new issues
Maintain your knowledge of new functionality and compliance changes
Regularly contribute to knowledge base (KCS) to improve resolution effectiveness
Use your energy, drive, adaptability, and passion to inspire others throughout the company
Take part in our 24/7 Global Support Shifts
About You Depending on your level of experience you could be considered at one of the levels outlined below.
Sr. Associate Customer Support Analyst Basic Qualifications 1+ years in one of the following:
Payroll software support
Functional experience in Payroll
Customer Support experience, providing software support for other functional enterprise software applications
Functional systems administration experience supporting software systems and solutions
Customer Support Analyst Basic Qualifications 3+ years in one of the following:
Payroll software support
Functional experience in Payroll
Customer Support experience, providing software support for other functional enterprise software applications
Functional systems administration experience supporting software systems and solutions
Other Qualifications Demonstrated ability to support or implement Payroll solutions
Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
Ability to balance multiple priorities and communicate across diverse teams within the organization
Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities
Solid understanding of case handling processes and escalation procedures
Prior experience with Knowledge-centered service ( KCS)
Additional experience in one or more of the following functional areas: Time Tracking, Absence, Human Capital Management, Compensation, and Benefits
Degree in Technical Disciplines is desirable
Working Model This role operates in a flex model with at least 50% of time spent in office.
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Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! Similar Jobs (2) HCM Application Support Analyst (Japanese speaking) remote type Flex locations New Zealand, Auckland time type Full Time posted on Posted 8 Days Ago Reporting & Analytics Customer Support Analyst remote type Flex locations New Zealand, Auckland time type Full Time posted on Posted 8 Days Ago
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Want Information about Workday Benefits?Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!Being a Great Place to WorkAre you interested in contract opportunities at Workday? With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
About Workday At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do. Join us!
Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.
Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at ******.
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