This job offer is not available in your country. Want to be a part of our team? The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. Radford reference : Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical equipment, computer systems, complex software, or networked and / or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering / software engineering. May be involved in customer installation and training. Provides support to customer / users where the product is highly technical or sophisticated in nature. Survey Tip : In software companies this position generally interacts directly with the customer / user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources. Working at NTT SME Level Hands-on experience of Supporting Routing & Switching solutions - Mainly ARUBA & Cisco (JUNIPER, Arista advantage) Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc Good handson on ARUBA switching like 25xx, 29xx, 38xx, 54xx, 83xx and 84xx Good understanding on AIRWAVE and CLEARPASSGood Understanding and Hands on Switching technologies like STP, RSTP, VLANs, VPC, link-aggregation etc Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process Experience in designing POA for complex Change / Project Good knowledge in preparing RFO, RCAs, documentation, Knowledge Articles 6-12 plus years of NOC experience in managed services( relevant exp at least 4 years). Good in remote troubleshooting & NMS toolsGood in troubleshooting & CHANGE implementationActual hands on experience of implementation of ARUBA & Client network devices Tier 2 / 3 Change, Release, Incident, and Problem Management of the Aruba & Cisco products and technologies. Perform patch / vulnerability assessment and patch management. Knowledge on REST API & Python programming. Knowledge on various network management and reporting tools. Should possess very good communication skills to interact with global clients. What will make you a good fit for the role? Standard career level descriptor for job level : Have wide-ranging experience Uses professional concepts and company objectives to solve complex issues in creative ways Networks with others outside own area of expertise Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results May coordinate others' activities Typically requires significant related experience with a Bachelor's or equivalent degree Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category roleBased in Auckland and working among other curious, passionate and technically gifted people, the Technical Team is responsible for delivering a range of technical solutions to our hospital, laboratory, and private or medical laboratory healthcare settings, or working with medical hardware information systems in a technical products Strong analytical and troubleshooting skills with the ability to understand and deliver complex technical concepts Strong verbal and technical writing skills with the ability to communicate clearly to customers Due to continued growth, we have created a new role for a Field Clinical Specialist THV to join our passionate The Field Clinical Specialist will be a resource for support, strategy execution and territory growth materials and training tools.Educate and train physicians, hospital personnel and hospital staff on technical Required SkillsTraining experience in clinical. technical environment preferred. ideally cath lab.Proven expertise in MS Office SuiteGood written and verbal communication skills, presentation, and interpersonal They have specialist IT services expertise in the motor vehicle industry, with extensive implementation You must have excellent communication skills with clients and co workers at both technical and non technical technologiesOperating systems. Good experience Windows, iOS, Android Microsoft servers. Experience with MS purpose of support is to help customers to use our products to run their businessFocus. The focus of the Technical Support Specialist is on helping our customers to successfully use our products to run their business As a Lead Systems Specialist , you will be an integral part of our clients Cloud Infrastructure team, You will take charge of resolving intricate technical challenges, serving as an escalation point, and Key Responsibilities. Act as an escalation point for complex technical issues, ensuring ICT services Please apply using an MS WORD version of your CV, as if we proceed with your application this is the Commercial and Specialist sites. national portfolio. Lead FM position with a hard services focus. and Facilities Leads, interested in a lead role across a small national portfolio of commercial and specialist Experience managing technical . hard services (HIGHLY PREFERRED) , or at least experienced enough to troubleshoot technical issues. Intermediate MS Office skills, and proficiency with work order systems. qualification in a related field Ideally 2 3 years in a BA or IT related role Demonstrated ability to create technical Demonstrated knowledge of software and systems, such as MS Windows, MS Azure, MS Windows Server, MS SQL Server, and MS Office. thriving New Zealand business with more than 25 years of success in designing, building and supporting specialist We are looking for a talented Technical Consultant to join our team. About the role. As a Veovo Technical Consultant, you will be passionate about technology and how it can background and ideally have technical and programming skills and knowledge. You are capable of using Standard software packages (such as MS Office, drawing software, OS) and have With a proud history built on 177 years of technical innovation and annual R&D investments exceeding The Technical Sales and Product Application Specialist is responsible for the support, promotion, and Salesforce) advantageous and MS Office suite is essential.Be able to adjust your approach to suit customer with maturing and implementing Information Management controls.In this role, you will help support MS Fabric.Role PurposeAs a Data & AI Technical Lead you will be responsible for maintaining and configuring Microsoft Purview (Risk and Compliance and Data Catalogue), with future opportunity to explore the MS Fabric and Co pilot ecosystems, against a prioritized list of features, bringing technical expertise Future opportunity within MS Fabric and Co pilot. #J-18808-Ljbffr
