Brief descriptionWe're seeking someone with strong technical ability and leadership skills to join our Specialist Fleet Services (SFS) team as a Workshop Controller.Purpose of the roleThis is a key role within the workshop and will be a productive participant within the workshop, the post holder will be the Senior Technician within the workshop with responsibility for the day-to-day control of a busy municipal workshop facility in addition to carrying out routine maintenance and running repairs to a varied fleet of vehicles / equipment.Duties and responsibilitiesThe day to day control of all aspects of a busy municipal workshop including shop floor work loading, service scheduling, quality assurance, work authorisation, close control of systems and the provision of technical advice and assistance, controlling of parts.Diagnose and perform maintenance repairs on a varied fleet of vehicles/assets.To ensure that all paperwork is completed within a reasonable time of a job being completed to a high standard.To ensure that all job cards have the correct information on them before being issued to the shop floor.To ensure that all vehicles are scheduled and MOT bookings are in place at least three months in advance.To ensure the service schedule is up to date at all times, and to recommend changes to vehicles on the schedule when required.To ensure that vehicle maintenance history is checked when raising job cards to ensure warranty and repeat jobs are highlighted to the workshop charge hand/fitters.To ensure that customer/colleagues are treated in a polite and courteous manner at all times.To ensure paperwork flow from and to multiple departments is both timely and accurate.To ensure any work not completed at the time of the vehicles visit is rebooked into the workshop and any relevant parts are ordered and customers are contacted with new time and date for the work to be carried out.To control all holiday, to both control and participate in stand by and weekend working rotas to ensure adequate cover is available at all times.To notify the Contract Manager of any urgent issues or other matters which cannot be resolved by the Workshop Controller.To undertake any other relevant duties, assignments and cover at other SFS workshops when required.To ensure at all times where possible that customer service and service provision is kept to the highest level.About YouSkillsRelevant Experience in Heavy Vehicle Workshops and maintenance environments.Ability to maintain a varied fleet of both light and heavy vehicles.Municipal knowledge and experience.Experience in Motivating and Organising Staff.Ability to Complete Accurate and Clear Paperwork to Deadlines.Experience in Dealing with Parts Suppliers and Controlling Stock Levels.Computer Competent, Operate and manage a Vehicle Management System.Excellent Customer/Staff Communication Skills and Telephone Manner.Strong Person Management Skills.Hold an HGV License (Category C).Qualifications and relevant experienceWe are looking for someone who has either had an apprenticeship in the automotive industry or a HNC in Automotive Engineering and Science or equivalent. Having a CPC qualification in Road Haulage would also be an advantage along with a knowledge of Fleetwave management system.Working hours45 hours per week, Monday to Friday, 8 hours per day variable dependent on business needs (one hour for lunch).About UsGenerous holiday allowance, with a day off for your birthday!Paid community volunteering.Company-wide, profit-sharing bonus.Pension plan - we'll contribute up to 10% of your annual salary.Life assurance and personal accident cover.Be yourselfWe welcome diversity and we care about inclusion. That's why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Formed in 2020, our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience and ideas to build a more equal, diverse and inclusive business.Be heardWe listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.Be wellWe offer a range of support to help you care for your wellbeing, from our free Employee Assistance Programme to our qualified Wellbeing team who are on hand to connect you with the help you need to get more out of life.Be betterWe want you to reach your potential and, as an Investors in People employer, we'll encourage you to learn and develop by building a personalised development plan together with your manager.Be a part of it!Our employees tell us that the best thing about Paragon is the people! So, if you're looking for an energetic, friendly team with a great set of values to help you take the next step in your career, apply now and let's grow together!
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