Workforce Planning Coordinator page is loaded Workforce Planning Coordinator Apply locations Auckland, New Zealand time type Full time posted on Posted 3 Days Ago job requisition id REQ-19728 The Role Job Description
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.
Are you a n analytical thinker with a knack for optimising operations and ensuring seamless workflows? Do you thrive in a fast-paced environment and enjoy the challenge of balancing resources and demand across multiple channels? If so, we have the perfect opportunity for you! We are looking for Workforce Planning Coordinator. Key Responsibilities: Develop and maintain accurate forecasts based on historical data, previous trends, and business projections .
Collaborate with cross-functional teams to align staffing needs with business goals, ensuring optimal resource allocation
Create and manage staff schedules, taking into consideration employee availability, skillsets, and workload distribution
Maximise workforce allocation in a multi-channel environment to service customer demand
Analyse data to identify trends and patterns, providing insights for continuous improvement and resource allocation adjustments
Utilise workforce management software/tools to facilitate accurate scheduling and tracking of workforce performance
Manage weekly payroll for the contact centre.
Take the ownership of performance reporting and r egular distribution with insights.
Qualifications: Proven experience in forecasting and scheduling in a complex contact centre or a similar environment.
Proficiency in Workforce management software and Microsoft Office Suite including MS Excel.
Strong analytical skills with the ability to translate data into actionable insights and navigate the leadership team through the 'story'
Excellent communication and interpersonal skills to collaborate across departments effectively
Detail-oriented mindset with the ability to manage multiple tasks and priorities
Problem-solving skills and a proactive attitude in addressing challenges
What We Offer: Competitive salary and benefits package
Hybrid role- Work from home and office
Usual business hours, Mon – Fri (Early starts on Mondays for payroll duties)
Opportunity to work in a dynamic, collaborative, and inclusive environment
Professional growth and development opportunities
What Next? If you would like to help deliver us a premium customer experience and join a continuous growing and developing global company, please apply now!
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world.
The best innovators don't just understand technology, they understand people. We design technology that enriches and improves people's lives. By challenging conventional appliance design these world-first technologies have changed the way we live forever.
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