Web Chat Representative - Work From Home

Job Description: Lansing Trade Group is seeking a dedicated and passionate Web Chat Representative to join our team on a part-time basis, working from home in Dunedin, Otago, NZ. As an Associate Level representative, you will be responsible for providing exceptional customer service and support through web chat interactions with clients. Responsibilities: - Respond to customer inquiries and provide information about products and services through web chat - Assist customers with placing orders, tracking shipments, and resolving any issues or concerns - Conduct research to provide accurate and timely responses to customer inquiries - Use persuasion skills to upsell products and services to customers - Leverage data to inform decisions and drive strategic initiatives - Collaborate with other team members to ensure a seamless customer experience - Meet or exceed performance metrics related to customer satisfaction, response time, and sales targets Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong research skills and attention to detail - Ability to work independently and manage time effectively - Proficiency in using web chat platforms and other customer service tools - Ability to work flexible hours, including evenings and weekends Personality Traits: - Dedicated - Passionate Soft Skills: - Persuasion - Research Benefits: - Gym membership - Travel & spending expenses - Free accommodation Equal Opportunity Statement: Lansing Trade Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees. Deadline to apply: ******** If you meet the requirements and are interested in this exciting opportunity to work from home as a Web Chat Representative, please submit your application today. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.