Web Chat Representative - Work From Home

Job Description: We are seeking a motivated and energetic Web Chat Representative to join our team at Philip Morris International. This is a part-time, work-from-home position based in Dunedin, Otago, NZ. As an Associate Level representative, you will be responsible for providing exceptional customer service through online chat support. Responsibilities: - Respond to customer inquiries and provide support through web chat - Assist customers with product information, orders, and troubleshooting - Maintain a high level of professionalism and customer service at all times - Collaborate with team members to ensure customer satisfaction - Meet or exceed performance goals and metrics set by the company - Stay up-to-date on product knowledge and company policies Requirements: - Minimum of 4 years of experience in customer service or a related field - Energetic and dedicated personality traits - Strong planning and adaptability skills - Excellent written communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using online chat platforms and customer service software - High school diploma or equivalent Benefits: - Employee discounts on company products - Gym membership reimbursement - Paid overtime opportunities Working Environment: At Philip Morris International, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch customer service and creating a positive online experience for our customers. Deadline to Apply: Please submit your application by September 16, 2024. Equal Opportunity Statement: Philip Morris International is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.