Web Chat Representative - Work From Home

Job Description:

We are seeking a motivated and energetic Web Chat Representative to join our team at Philip Morris International. This is a part-time, work-from-home position based in Dunedin, Otago, NZ. As an Associate Level representative, you will be responsible for providing exceptional customer service through online chat support.

Responsibilities:
- Respond to customer inquiries and provide support through web chat
- Assist customers with product information, orders, and troubleshooting
- Maintain a high level of professionalism and customer service at all times
- Collaborate with team members to ensure customer satisfaction
- Meet or exceed performance goals and metrics set by the company
- Stay up-to-date on product knowledge and company policies

Requirements:
- Minimum of 4 years of experience in customer service or a related field
- Energetic and dedicated personality traits
- Strong planning and adaptability skills
- Excellent written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in using online chat platforms and customer service software
- High school diploma or equivalent

Benefits:
- Employee discounts on company products
- Gym membership reimbursement
- Paid overtime opportunities

Working Environment:
At Philip Morris International, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch customer service and creating a positive online experience for our customers.

Deadline to Apply:
Please submit your application by September 16, 2024.

Equal Opportunity Statement:
Philip Morris International is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.