Job Description: We are looking for a confident and reliable Web Chat Representative to join our team at SunTrust Banks in Hamilton, Waikato, NZ. As a part-time entry-level position, you will be responsible for providing exceptional customer service through our online chat platform. Responsibilities:- Engage with customers in real-time through web chat to answer inquiries, provide assistance, and resolve issues- Utilize strategic planning and time management skills to efficiently handle multiple chat conversations simultaneously- Maintain a professional and friendly demeanor at all times, representing the SunTrust Banks brand positively- Escalate complex issues to the appropriate department or supervisor for resolution- Continuously improve customer satisfaction and retention rates through effective communication and problem-solving skills Requirements:- No prior experience required, but a willingness to learn and adapt to a fast-paced environment is essential- Ability to work independently and as part of a team to achieve common goals- Excellent written communication skills and a strong attention to detail- Confidence in handling customer inquiries and providing accurate information in a timely manner- Strong time management skills and the ability to prioritize tasks effectively- Visa sponsorship available for the right candidate- Disability insurance provided for all employees- Remote work flexibility offered to accommodate various schedules and work preferences Working Environment:At SunTrust Banks, we pride ourselves on our commitment to excellence in every aspect of our business. We set high standards for achievement and strive to exceed expectations in all that we do. As a Web Chat Representative, you will be supported by a team of dedicated professionals who are committed to your success and growth within the company. Equal Opportunity Statement:SunTrust Banks is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to Apply: April 18, 2024 If you are looking to kickstart your career in customer service and have the desire to work for a leading financial institution, we encourage you to apply for the Web Chat Representative position at SunTrust Banks today. We look forward to welcoming you to our team and supporting your professional growth and development.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
