Job Description:
Fidelity National Information Services is seeking a part-time Web Chat Officer to join our team in Dunedin, Otago, NZ. As a Web Chat Officer, you will be responsible for managing online customer inquiries and providing timely and accurate information through web chat interactions. This position is at the Associate Level and requires a minimum of 2 years of experience in customer service or a related field.
Responsibilities:1. Respond to customer inquiries via web chat in a professional and timely manner.2. Provide accurate information about products and services to customers.3. Resolve customer issues and complaints effectively and efficiently.4. Identify opportunities to upsell or cross-sell products to customers through web chat.5. Collaborate with other team members to ensure a seamless customer experience.
Requirements:1. Independent and hardworking personality traits.2. Strong persuasion and presentation skills.3. Previous experience in customer service or a related field.4. Excellent written communication skills.5. Ability to multitask and prioritize tasks effectively.
Benefits:1. Company transportation provided.2. Training and professional development opportunities.3. Remote work flexibility.
Working Environment:At Fidelity National Information Services, we encourage a culture of ongoing learning and development for personal and professional growth. We strive to create a supportive and inclusive work environment where all employees can thrive.
Equal Opportunity Statement:Fidelity National Information Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: ******** .How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.