Job Description: Textron is seeking a highly motivated and driven individual to join our team as a Web Chat Manager, working from home in Dunedin, Otago, New Zealand. As a Mid-to-Senior Level position, we are looking for someone with at least 7 years of experience in a similar role. Responsibilities:1. Manage a team of web chat agents, ensuring that they provide exceptional customer service and meet performance targets.2. Develop and implement strategies to improve customer satisfaction and retention through web chat interactions.3. Analyze data and feedback to make informed decisions on process improvements and training needs.4. Collaborate with other departments to ensure consistent messaging and alignment with company goals.5. Stay up-to-date on industry trends and best practices to continuously improve our web chat operations.6. Oversee the implementation and maintenance of web chat software and tools.7. Monitor and report on key performance indicators related to web chat operations. Requirements:1. Strong communication skills, both written and verbal.2. Demonstrated ability to lead a team and drive results.3. Proven track record of meeting or exceeding performance targets in a customer service environment.4. Adaptability to handle changing priorities and a fast-paced work environment.5. Persuasive skills to influence team members and stakeholders.6. Experience with web chat software and tools.7. Proficiency in data analysis and reporting. Personality Traits: Motivated, driven Soft Skills:Adaptability, persuasion Benefits:Joining Bonus, Profit sharing, Company equipment Working Environment:At Textron, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to delivering exceptional customer experiences through our web chat platform. Equal Opportunity Statement:Textron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, marital status, or any other protected status. We are committed to building a diverse team and encourage all qualified candidates to apply. Deadline to apply: ******** Join our team and be part of a dynamic and innovative company that values excellence in customer service and teamwork. Apply now to become our next Web Chat Manager and make a positive impact on our customers' online experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
