Job Description: We are seeking a motivated and experienced Web Chat Manager to join our team at Clorox in Dunedin, Otago, NZ. As a leading consumer goods company, Clorox values innovation, excellence, and dedication in all aspects of our work. The Web Chat Manager will play a crucial role in managing and optimizing our online chat platform to enhance customer service and drive business growth. Responsibilities:- Develop and implement strategies to optimize the web chat platform for improved customer engagement and satisfaction- Manage a team of web chat agents, providing guidance, training, and support to ensure excellent service delivery- Monitor web chat performance metrics and KPIs to identify areas for improvement and drive continuous optimization- Collaborate with cross-functional teams to integrate web chat services with other customer service channels- Stay up-to-date on industry trends and best practices in web chat technology and customer service Requirements:- Bachelor's degree in Marketing, Communications, or related field- 6+ years of experience in web chat management or related roles- Proven track record of driving customer engagement and satisfaction through web chat platforms- Strong communication and leadership skills- Driven and dedicated personality traits- Adaptability and strong time management skills- Proficiency in CRM systems and web chat software Benefits:- Joining Bonus- Vision insurance- Profit sharing- Be part of a team that leads the industry through cutting-edge ideas and solutions. Equal Opportunity Statement:Clorox is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.