**Job Title:** Web Chat Associate - Work from Home **Company:** Loews **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-time **Seniority:** Associate Level **Experience Required:** Minimum 3 years --- ### **Job Description** Loews is seeking a dynamic and motivated Web Chat Associate to join our team and help enhance our customer engagement through online chat support. This role is ideal for individuals who enjoy helping others and have a passion for delivering exceptional customer service. As a Web Chat Associate, you will work from the comfort of your home, engaging with our guests in real-time to provide assistance, answer inquiries, and facilitate bookings. ### **Key Responsibilities:** - **Customer Interaction:** - Respond promptly to web chat inquiries from customers, providing accurate and valuable information regarding Loews services, facilities, and promotions. - Assist clients with issues related to reservations, cancellations, and modifications, ensuring a seamless customer experience. - **Product Knowledge:** - Develop and maintain a thorough knowledge of Loews' properties, services, and policies to provide informed recommendations and solutions. - Keep abreast of promotions, packages, and seasonal offerings to actively promote these to clients during chats. - **Problem-Solving:** - Employ resourcefulness and critical thinking to troubleshoot and resolve customer issues in a timely manner. - Make informed decisions quickly to enhance customer satisfaction and loyalty. - **Data Management:** - Utilize company-specific tools and databases to log interactions, track customer inquiries, and compile feedback for analysis. - Leverage data to inform decisions and identify trends that could influence strategic initiatives within the customer service department. - **Team Collaboration:** - Collaborate with other team members and departments to escalate complex inquiries or service issues. - Participate in regular team meetings to discuss performance metrics, share insights, and contribute ideas for process improvements. - **Adaptability:** - Adjust to changes in work processes and customer needs with a positive attitude while maintaining high levels of performance. - Stay flexible in responding to varying levels of chat volume and types of inquiries. ### **Requirements:** - **Experience:** - Minimum of 3 years of experience in a customer service role, preferably in a remote environment. - Prior experience in an online support or chat-based role is highly advantageous. - **Personality Traits:** - **Confident:** Must possess the confidence to engage with customers effectively and represent the Loews brand positively. - **Resourceful:** Ability to think on your feet and provide solutions to a diverse range of customer queries. - **Soft Skills:** - **Adaptability:** Comfortable working in a fast-paced environment and adjusting to changing priorities without compromising quality. - **Decision-Making:** Proven ability to make sound decisions under pressure to enhance customer satisfaction. - **Technical Skills:** - Proficiency in using web chat software and CRM tools is essential. - Strong written communication skills with a high degree of accuracy and attention to detail. - **Work Environment:** - Must have a reliable internet connection and a designated workspace free from distractions to facilitate optimal performance. ### **Benefits:** - **Travel & Spending Expenses:** Receive reimbursement for approved travel and related expenses when applicable. - **Medical Coverage:** Comprehensive medical coverage to support your health and well-being. - **Paid Overtime:** Enjoy the opportunity for paid additional hours during busy periods. ### **Application Deadline:** October 27, 2024 --- Loews is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join Loews today and elevate your career while providing extraordinary customer experiences!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.