**Job Title:** Web Chat Associate - Remote Work **Company:** J.C. Penney **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 ### Job Description Join J.C. Penney as a Web Chat Associate and be part of a dynamic team that provides exceptional customer service in a remote work environment. As a Web Chat Associate, you will play a vital role in ensuring customer satisfaction by assisting clients through live chat interactions. This is an entry-level position perfect for individuals eager to kick-start their careers in customer service or retail while working from the comfort of their own home. ### Responsibilities - **Customer Interaction**: Engage with customers via a live chat platform to answer queries, resolve complaints, and provide product information efficiently and professionally. - **Problem Solving**: Identify customer needs and recommend appropriate solutions or escalate issues as necessary to ensure timely resolution. - **Sales Support**: Assist customers in placing orders, navigating the website, and providing information on promotions to enhance their shopping experience. - **Knowledge Base Maintenance**: Stay informed about current promotions, new products, and company policies to offer accurate and helpful information to customers. - **Feedback Collection**: Gather customer feedback and relay important insights to the management team to help improve service delivery and customer satisfaction. - **Time Management**: Effectively manage time during busy periods to meet customer demands while maintaining quality service. - **Documentation**: Accurately document customer interactions and feedback in the system to ensure efficient follow-up and tracking. ### Requirements **Education and Experience:** - High school diploma or equivalent preferred but not required. - No prior experience is necessary; training will be provided. **Personality Traits:** - **Reliable**: Dependable in completing tasks and meeting commitments. - **Independent**: Ability to work autonomously while maintaining high standards of work quality. **Soft Skills:** - **Time Management**: Ability to prioritize tasks effectively to handle multiple customer inquiries simultaneously. - **Strategic Planning**: Strong organizational skills that allow for planning ahead during busy periods and adjusting to changing priorities. **Technical Skills:** - Proficient in using computers and customer relationship management (CRM) software; experience with chat platforms is advantageous but not mandatory. - Strong typing skills with attention to detail. ### Benefits - **Paid Sick Leave**: Ensures your health is prioritized, offering time off when needed. - **Travel Opportunities**: Potential for career advancement that may include travel for training or corporate events. - **Vision Insurance**: Comprehensive support for your eye health. ### Working Environment At J.C. Penney, we strive for excellence at every level of our operation and uphold high standards in all endeavors. As a Web Chat Associate, you will be expected to embody this commitment in every customer interaction. ### Application Process Interviews will be conducted on a rolling basis, so we encourage candidates to apply as soon as possible. **Deadline to Apply:** October 26, 2024 ### Equal Opportunity Statement J.C. Penney is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.