BELIEVE IN BETTER
Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
The opportunity :
This is an opportunity for a seasoned Customer Service Consultant to provide a market-leading experience for all enquiries related to our health & wellbeing platform, AIA Vitality.
Come join our fun and dedicated team that strives to go above and beyond to help our customers!
Key responsibilities include :
Taking inbound / make outbound telephone calls including taking ownership in all actions required to resolve AIA Vitality Member & Partner queries, such as post-call casework and liaising with other areas of AIA.
Processing of incoming AIA Vitality requests for service in a timely and efficient manner, taking ownership in all actions required to resolve member & partner queries including liaising and driving results with other teams until full request criteria is satisfied.
Contributing to the achievement of all operational targets, including reducing turnaround times for all requests, providing an excellent customer experience (measured through our CX' / Voice of Customer surveys), meeting our quality standards and supporting customer retention.
Making good commercial business decisions and adhere to internal processes and business guidelines.
Identifying processes that can be streamlined to increase team productivity without compromising on quality.
Developing and maintaining close relationships with all partners, with a focus to ensuring a high quality of service is delivered.
Ideally, you'll bring :
Excellent communications skills, both written & verbal.
Superior relationship management experience.
Strong computer literacy, with the ability to navigate a variety of IT systems.
Previous customer service experience.
Insurance experience (preferred).
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering :
Opportunities to grow within the business through internal mobility.
Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge.
Membership to AIA Vitality, our wellbeing programme, giving you access to great discounts & rewards with Apple, Les Mills, MoleMap, Forme Spa, Groov, AirPoints, Countdown & more!
A supportive and inclusive workplace.
Flexible working arrangements.
If you believe in better, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
We are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the Apply ' button. No emailed applications accepted. For general enquiries only, contact :
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