Are you interested in building world-class customer experiences, using cutting-edge technology, that ensures our customers can seamlessly operate our industry-leading solutions?
What You Will Do We are seeking a dynamic and strategic leader to join our Customer Experience team. As the custodian of User Assistance, you will possess a deep understanding of the delivery of technical content and translations (such as guides, help, video, audio, and new technology) which aim to minimize the need for troubleshooting and support. The role requires you to utilise or develop an understanding of customer needs, lead a content delivery team, and develop novel solutions for user assistance that provide technological differentiation.
Your experience in technical communications, content delivery, translations, knowledge of industry-standard tools and practices, succinct communication style, and aptitude for/willingness to learn about the latest methods of user assistance delivery, all contribute to our vision of transforming the way heavy equipment customers shape a better world.
What Skills & Experience You Should Bring This position offers the unique opportunity to lead and shape the way user assistance is provided across a wide range of innovative software products. You will play a pivotal role in translating user needs into user assistance, significantly impacting the success of our products.
Customer focused, data-driven, takes accountability, ownership, and leads projects to completion in a highly collaborative environment.Succinct communication style and ability to communicate effectively across a broad spectrum of SMEs, from engineers to end users.Ability to work in a fast-paced environment with aggressive deadlines, using effective time management skills.Ability to develop novel solutions for user assistance that provide technological differentiation.Enjoy and work well in a team-based environment, as well as being self-motivated to succeed.Able to collect, interpret, and prioritize internal and external feedback.5+ years experience in technical communication, user experience, project management, or a related field.
Bachelor's degree or higher in Information Architecture, Engineering, Language, English, Technical Communication, or a related field.
Experience in technical communications, content delivery, translations, knowledge of industry-standard tools and practices, hardware, software, and working in an Agile environment.
Preferred Experience: Experience using an authoring tool (such as MadCap Flare).Experience using source control (such as Git).Experience with mixed reality/AI concepts, creating video content.Experience with API/SDK documentation.About Your Location Based at Trimble's NZ headquarters in Christchurch, enjoy free parking, an onsite gym, an active social club, and a great team environment where people love working with leading technology solutions. Being located in the office provides opportunities to learn from and collaborate with many like-minded individuals from across the company. While this position is ideally suited for an in-office role, our team has a friendly culture and we provide flexible working arrangements for all staff.
Please Note: Only applicants legally entitled to work in New Zealand will be considered.
About Caterpillar Trimble Control Technologies (CTCT) The CTCT division (a joint venture between Trimble and Caterpillar) develops positioning, control, and automation products for earthmoving and paving machines in the construction and mining industries, using technologies such as GNSS, optical total stations, lasers, and sonics. The products are used in a range of applications where the operator of the machine benefits from having accurate horizontal and vertical guidance.
Trimble's Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability.
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