Travel Tour Coordinator Tour Time This is an Office based role in Orewa, Auckland so you must live within a commutable distance. Tour Time, as part of inspiresportare a leading Group Tour operator that has been in business for 30 years delivering group tours around the world.
They have built an industry leading reputation for creating bespoke tours both domestically and internationally for Sports, Music, Educational and Special Interest groups.Tour Time's exceptional H&S practices, financial security, and commitment to delivering Moments That Matter to our clients makes them the preferred option for groups wanting to travel.
Due to some exciting developmentswe are now looking for an experienced TravelTour Coordinatorto join our teamto coordinate & manage tours throughout theplanning, delivery & post tour process. SoIf you're a highly motivated person with a passion for travel, we encourage you to apply for this exciting opportunity to join the team as we continue to grow and help create unforgettable tour experiences.
This customer focused role will take ownership of our school sports tours and trips and ensure the effective and efficient delivery of all administration, operational and organisation tasks. Exceeding our client's expectations & providing outstanding customer service to encourage repeat bookings.
No two days are the same in our team, but on a typical day you will:
Take ownership of group travel arrangements for sports, education and music travel projects from scoping, pricing to delivery and closingBe fully aware of the years tour schedule & workloadComplete general administrative tasks as required, coordinating fixtures for a tourEnsure accurate costings & keep tour on budgetLiaise with various stakeholders & suppliers both domestically & internationallyRegularly review existing contracts to ensure we are receiving the best rates in marketTake ownership of any task that is given and follow up with the most appropriate person in order to achieve task completionProactively seek out opportunities to help other team members as dictated by the booking and urgency of the action requiredUse our company systems and takes personal responsibility for being knowledgeable of our productsShow flexibility in multi-tasking in different areas as required by other team membersBe the contact for party leaders ensuring all information is sent in a timely manner and strong relationships are formed.Have the opportunity to occasionally assist with on the ground operations of select trips To be successful within this role, our ideal candidate will: Have a passion for travel, sports, music & education
Have experience working within the travel or tour industryHave confidence in planning & managing own tours while working to budgetsHave excellent worldwide knowledge (key focus on our key destinations offered)Have knowledge of operations for hotels, venues, ground suppliers, and other elements that form a successful tourHave knowledge of Microsoft Office applications including; Word, Outlook and demonstrating Intermediate Excel skillsPossess outstanding customer service skillsHave the ability to work within a team environment to achieve team/department objectiveHave exceptional communication skills both verbal and writtenBe well organised and quick to prioritise workloadHave the ability to think logically and consider all relevant aspects with strong analytical skillsBe a self starter with the ability to take initiativePossess the ability to keep calm in an often-demanding role
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