Travel Agents/Consultants (Hospitality & Tourism)Journey South is expanding, and we are looking for a dynamic new team member to handle leisure and group travel.A Boutique and Established specialist in travel to New Zealand, Australia and the South Pacific, we enable our clients to embark on their adventure feeling confident they will have the trip of a lifetime! No trip is the same, and we customize every holiday to suit the clients' travel style; you will never be bored!We take care of our employees who in turn take great care of our customers.You will have incredible attention to detail, be able to solve problems and have excellent communication skills. Being a small team, you must be willing to roll up your sleeves and get stuck in no matter what the task. The ability to multitask, manage complex schedules, and meet changing deadlines is essential to the position.Objectives of this Role:Assist the owner of the company with the day-to-day operations of the business.Maintain workflow by analysing and refining standard operating procedures, such as scheduling, communications, etc.Oversee and achieve organisational goals while upholding best practices.Responsibilities:Liaise with clients worldwide and create itineraries with care and imagination, including final travel documents for Australia, New Zealand and The South Pacific Islands.Make and manage land and air reservations once under contract.Work with suppliers and clients with professionalism at all times.Resolve scheduling conflicts and other issues as they come up.Provide direct administrative support to the owner.Organise travel templates.Skills and Qualifications:High school diploma required.3+ years' experience in a leisure travel agency.Groups and MICE travel experience a requirement.Familiarity with Australia, New Zealand and the South Pacific Islands as travel destinations.Familiarity with Amadeus GDS a plus (will train if necessary).Ability to work under pressure.Maintain tight deadlines.Be able to multitask.Excellent Microsoft Office skills including PowerPoint and Excel with general computer literacy.A creative imagination for designing travel itineraries.Pay dependent on experience.Working Hours:Up to 40 hours per week - some flexibility.Monday thru Friday (some on-call weekend requirements on a roster).Possible work from home option depending on experience.
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