Travel Consoultant

- Plan transport, accommodation, insurance, and other related services based on clients' needs- Make and manage air and land reservations for clients once contracts are finalized- Formulate detailed travel itineraries that align with clients' budgets and specific requirements- Ensure all bookings meet company standards and client expectations- Provide quotations for tailor-made tours and manage client documents- Keep final itineraries and other documentation- Process payments, refunds, deposits, and issue invoices- Ensure all payments are completed within deadlines- Notify clients of travel dates, baggage limits, and customs requirements - Provide information on tourist sites and places of interests- Monitor competitors' products and pricing, and stay updated on industry news- Answer travel inquires offline and online on social media such as RED and WeChat platforms- Handle customer complaints, resolving issues promptly and efficiently- Assist with training other travel consultants as needed