Tour Consultant

Key Responsibilities

·         Deliver Exceptional Customer Service: Communicate with clients in a courteous, friendly, and efficient manner via email, messages, and phone.
·         Exceed Client Expectations: Understand clients' travel needs and recommend the best travel plans.
·         Ensure Smooth Operations: Arrange travel and accommodation bookings with accuracy and efficiency.
·         Provide Comprehensive Travel Information: Offer clients all necessary travel details, including insurance, government regulations, baggage allowances, and clearances.
·         Manage Payments: Process payments accurately.

The successful candidate will have as following:

·         Relevant qualification (NZQA Level 4) or a minimum of three years of relevant experience.
·         Excellent communication skills with a strong focus on customer service.
·         Proficiency in using computers and booking systems.
·         Strong attention to detail to ensure all travel requirements are met.
·         Excellent communication skills in English and Japanese; deep understanding of both culture and customs. As 80% of our clients being Japanese, and the exceptional customer service is a key requirement of the role, advance level of both Japanese & English is required (written & verbal).
·         A collaborative mindset, positive attitude, and excellent problem-solving abilities.

Terms and conditions:

·         Wage: $29.66 to $32 per hour, dependent on experience.
·         Working Hours: Minimum of 30 hours per week.
·         Location: Henderson, Auckland

Application Process:
If you meet the above requirements and believe this role is a good fit for you, please submit a brief cover letter and your CV through Jobspace, or to Dai ******.
* Applicants must have means to commute to our office in Henderson. Applicants must have a New Zealand residency or a valid work visa.