Retail Assistants (Retail & Consumer Products)Full timeSmith & Caughey's is one of New Zealand's top beauty retailers and is looking for an experienced Counter Manager to take charge of our Tom Ford counter.This is a full-time position working approximately 37.5 hours per week, Tuesday to Saturday, with flexibility over promotional periods essential.The Counter Manager oversees retail sales and ensures excellent customer service by managing, coaching, and developing their team. They spend most of their time on the sales floor, leading by example and collaborating with management to exceed performance targets. Responsibilities include driving sales, maintaining counter operations, and fostering a positive work environment. The Counter Manager must possess strong communication, leadership, and organisational skills.To be successful in this role, you will:Drive retail sales by developing strategies and setting targets.Lead and develop your team through coaching and training sessions.Maintain operational excellence on the sales floor, ensuring a positive customer experience.Collaborate closely with the management team to exceed performance targets.Communicate effectively with team members and foster strong relationships with retailers.Demonstrate strong leadership, organisational, and time management skills.Handle manual tasks and stand for extended periods as needed.Prioritize excellent customer service and uphold brand standards at all times.If you're results-oriented and passionate about delivering exceptional customer service, we encourage you to apply and join our team as a Tom Ford Counter Manager.About Smith & Caughey'sFounded in 1880 by Marianne Smith-Preston Caughey, we are a premium department store located in Auckland, New Zealand.We strive to be the best department store within the New Zealand retail industry, working towards providing customers with the ultimate retail destination and experience.Driving this are our company aspirations and values; establishing who we are and encouraging us to continue innovating and moving forward.To be New Zealand's leading destination department store, both physically and digitally.Please note that only shortlisted candidates will be contacted.
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