Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Auckland office on East Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive remuneration package, which includes a base salary and uncapped sales and performance bonuses, paid monthly. Our unique bonus and commission structure enables you to build an additional income stream on top of your base salary, and work on increasing it month to month, as you get more and more capable at the role.
As our Consulting Lead, you will have a variety of responsibilities including:
Management and mentoring of the wider consulting team across our Auckland, Wellington, and Tauranga branches.
Assist, review, and approve proposals, and quotations for clients.
Provide oversight of the account management functions of the business.
Oversee annual IT assessments and technical roadmap management and guidance.
Ensuring team timesheet completion, compliance, review, and approval.
Provide input as a key member of the leadership team.
Working with the BDM on executing sales initiatives and account management planning.
Review and ensure closure of the company's service tickets.
About You
You enjoy and are confident explaining technical concepts, simply, to non-technical people.
You have experience with technical pre-sales across user and infrastructure-level opportunities.
You have hands-on technical experience and/or have worked in the industry long enough to understand technical work and terminology, even if you don't perform the tasks yourself.
You are good at setting up an effective routine and sticking to it, as well as holding others to account for their commitments and plans.
You have skills and an interest in helping team members learn and grow.
You relish working with a wide variety of technology and businesses, from basic and small to complex and large.
You will attention to detail, always endeavouring to do your best, and hold yourself to high standards.
"Must Have" Skills and Experience
Five years minimum experience in the IT industry.
IT technical pre-sales experience, in both user and infrastructure hardware and software.
Outstanding customer account management and customer service skills.
Experience and understanding of supporting SMB IT environments.
A proven track record managing a team and being accountable for their results.
Excellent verbal and written communication skills.
Microsoft Windows and 365 experience, certification, or understanding.
NZ full driver's license, with a clean record.
"Nice To Have" IT Knowledge & Experience
Managed Services.
Telephony, PABX, and SIP/VoIP.
VMware and Hyper-V.
AWS and/or Azure.
What's On Offer
$90,000 Base Salary.
Achievable sales targets providing commissions (Up to +$30,000 on top of base).
Regular sales, product, and technical training sessions.
Support for professional development, to add qualifications and certifications to your skillset where desirable.
A supportive team culture, we have Monday breakfasts at our weekly team meeting, social outings, and a family-friendly Christmas event.
Free lunch! Pick whatever you would like to have on hand, and we will put it on our grocery order.
The opportunity to bring your pet to work.
If you're motivated to learn and work hard, opportunities for advancement abound. Many members of our team have moved up over the years: a Technician is now the company's Technical Lead and our CEO began as our Marketing Coordinator! Our turnover is low - our average length of service is four and a half years - because we genuinely enjoy what we do and working here. Our 2024 employee satisfaction score (eNPS) was 55, significantly above the industry average and considered "excellent". We strive to help our employees reach their full potential and have fun while they are doing it.
If this sounds like you, please apply with a cover letter explaining why you should be part of Think Concepts and "Team Awesome".
You must be eligible to work in New Zealand to be considered for this position.
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