A Motel in Whanganui Please apply on the Seek website.
We are looking for a motel manager or motel manager assistant or motel receptionist who at least has 6 months motel management experience.
Your role will be responsible for helping to manage all aspects of the motel, including: -Reception duties, greeting and registering guests, providing local tourism information; -Reservation management, including foreseeing and controlling of the occupancy; -Collaborating with travel agents and dealing with group bookings; -Ensuring room allocations and maximizing bookings; -Overseeing and organizing the cleanliness of motel, including managing and helping the room service and housekeeping activities; -Laundry management and washing help, including guest laundry; -Cooperating with suppliers and inspecting inventory; -Property maintenance, including gardens & lawns, equipment and renovations; -Managing accounts and implementing measures to reduce cost; sales and costs report to the motel owner; -Evaluating and reviewing customer feedback, dealing with customer complaints and comments; -Ensuring compliance with health and safety rules and regulations.
Finance: · Managing the admin/financial billing for guest tours and 3rd party invoicing & credit control · Banking - responsible for reconciling payments and recording transactions of charges daily · Staff hours – monitor rosters to reflect the needs of the business – wages costs reviews/revenue reports & review with input from Payroll Other Duties: · Reviews – to constantly focus on ensuring that guests log positive reviews on Booking.com or 3rd party providers' websites – where there are issues, respond accordingly within 24 hours · Share review feedback and grading with the motel owner.
Take action regarding any comments/feedback & share relevant information to the motel owner/staff, as relevant Requirements: - At least has 6 months motel management experience; - Relevant Tertiary Qualification; -Proficiency in using computer and hospitality reservation software; -Ability in multitasking and a can-do attitude; -May work on weekends and public holidays; -Ability to work under pressure and think out of the square; - Have Exceptional communication skills both written and verbal; - May need to live in the motel, manage and stay at the motel overnight; - At least 3 years customer service experience -At least 3 years management experience - English Level at least IELTS 6.5 -NZ citizen or resident is preferred;