Our customers count on us to help them drive their business, and that drives us to constantly challenge ourselves to achieve more. We take on new opportunities, learn fast, and keep growing. But we do it together, as a team. If you're ready to be part of an exciting team in a high-growth environment, join us!
Open Positions Position: TEM Audit Analyst (Remote)
Location: Remote
Job Id: 1677
# of Openings: 1
Velocity is seeking a Telecom Audit Analyst to join our Telecom Expense Management (TEM) team. The Telecom Audit Analyst is responsible for researching, classifying and auditing Telecom and Technology-related invoices for new Velocity clients. Reporting to the Sr. Manager of TEM, the Analyst will build an accurate view of the initial TEM inventory for each new client portfolio and/or new sites/services added to an existing TEM portfolio.
Principal Duties and Responsibilities:
Research current voice/data inventory items at customer locations to upload the data to the company's internal TEM management software
Ensure all inventory line items on client Telecom invoices are researched and documented properly in Velocity's database and requests are followed up on in a timely manner
Confirming the validity and current use for services at client sites
Validate the status and use of voice/data inventory items by investigating with multiple parties (Carriers, Vendors, Onsite Contacts, and Corporate Customer IT/Telecom Team)
Receive incoming calls and respond to emails regarding inventory questions from various stakeholders including site contacts at client sites, various Telecom providers, and Velocity's TEM, Project Management, and Sales teams
Respond to customers in an expeditious and professional manner
Other duties and responsibilities, as assigned
Knowledge, Skills and Abilities: 12+ months experience in the Telecom industry
Ability to multitask, working quickly and accurately
Work well in a team-oriented environment, successfully completing individual tasks
Demonstrated knowledge with Telecom networks and definitions – Fiber, Broadband, Wireless Cellular, POTS, VoIP, SIP, SDWAN and TDM
Knowledge about and experience working with Telecom Carriers and Telecom Invoicing
Proficient with Microsoft Excel
Ability to speak and comfortable calling and having phone conversations with customer and vendor contacts
Qualifications, Experience and Education: Required
Industry knowledge in Telecom and Networking
Experience with Voice and Data Telecommunications product invoicing and CSRs
Ability to acquire and analyze Customer Service Records (CSRs) and/or invoices from carriers to understand and document current services, distinguishing monthly recurrent charges vs non-recurrent charges
Preferred Demonstrated technical, leadership, and communication skills
Experience in Customer Service environment and with service provider networks
Industry knowledge in Telecom Expense Management
Why you'll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We're excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
Customer-obsessed
One team
Do the right thing
Let's go!
PTO & Paid Holidays
401K – with Employer Match
Company provided Life Insurance, Short/Long-Term Disability
Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That's why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.
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