We seek a motivated and detail-oriented individual to join our Telesales Team at our Mount Maunganui branch. As our customers' first point of contact, you will be vital in delivering outstanding customer service and ensuring orders and estimates are processed accurately and efficiently.
Primary Responsibilities:
Be the first point of contact via phone and email, handling orders, estimates, and inquiries.
Build and maintain strong relationships with customers, ensuring their needs are met with a focus on quality service.
Accurately process orders and coordinate delivery details to ensure on-time and in-spec delivery.
Manage customer accounts, including regular follow-ups and CRM updates.
Demonstrate excellent health and safety practices, contributing to a safe and compliant workplace.
Source non-stock products for customers, liaising with suppliers to achieve the best rates.
What You Bring:
Attention to detail and strong organisational skills.
Commitment to health and safety compliance.
Excellent customer service and communication skills.
Problem-solving and proactive initiative to improve processes.
Ability to manage time effectively and balance multiple tasks.
Experience in the building industry or a related field will be highly regarded but is not essential.
This permanent, 45-hour-per-week role offers the opportunity to represent a respected company, contribute to a positive team environment, and deliver excellence in customer service.
You must be a New Zealand resident or citizen to be considered for this role.
Your application will include the following questions:
Do you have customer service experience?
Which of the following statements best describes your right to work in New Zealand?
What's your expected annual base salary?
Are you willing to undergo a pre-employment medical check?
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