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Permanent part-time position working 30 hours per weekPlay a crucial role in welcoming patients and whanau to the HospitalShould be flexible with shiftsMo te tunga | About the role Located at Christchurch Hospital, the Telephone Office is the first point of contact for callers to six hospitals: Burwood, Christchurch, Christchurch Women's, Hillmorton, The Princess Margaret Hospital, and Ashburton Hospitals.
Our service includes answering and actioning general hospital enquiries, patient enquiry calls, internal calls for clinical staff, confirming appointments, internal emergency calls (777), and monitoring alarms.
You will also be responsible for providing reception duties as part of the services. This position is working 30 hours per week.
Flexibility with hours is important as your shifts rotate between the hours of 06:45 - 22:30, 7 days a week. As part of the Administration and Clerical Pay Equity Claim settlement, this role has been mapped to National Band 3 / Profile 3.
In this role, you will be responsible for: Providing courteous and efficient service, both over the phone and face-to-faceHandling internal emergency calls immediately and efficiently to ensure patient safetyUtilising and maintaining our database and electronic whiteboardCommunicating any IT issues and resolving them in a timely mannerOverseeing the issuing of new and replacement pagersNga pukenga me nga wheako | Skills and experience Excellent interpersonal skills - able to relate to patients, their whanau, and Te Whatu Ora Waitaha Canterbury staffOrganisational, time management, and problem-solving skillsAbility to work under pressure to meet deadlinesAble to pick up and use new systems and technologyWe offer great coaching, mentoring, and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants, and businesses.
Mo matou | About Us We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Maori is at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.
The culture at Health NZ Canterbury is driven by our a Matou Uara (Our Values):
Care and respect for others - Manaaki me te whakaute i te tangata.Responsibility for outcomes - Te Takohanga i nga hua.Benefits of working at Health New Zealand When you work at Health NZ, you are part of a wider whanau that will support you along your journey. We offer great coaching, mentoring, and learning outcomes for all staff.
Tono inaianei | Apply Now Only applications submitted via our career site will be accepted, therefore please apply directly on our career site here. Please note applications will be reviewed as they are received, and this job vacancy could close prior to the closing date.
Please apply only if you have the legal right to work and live in New Zealand; if you do not hold the legal right to live and work in New Zealand, your application will be declined.
Contact Kerri McCarthy at ****** for additional information.
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