We're not just another workplace; we're a team of like-minded people striving to make a real difference in the lives of as many Kiwis as we can.
Trust is what makes us who we are. We're passionate and committed to doing the right thing by caring for each other, our customers, and our communities. We know you're brimming with potential, and so are we. Let's continue our journey together.
What you'll be doing: We have an exciting newly created role to join our Service Delivery team, where you will provide exceptional service desk support to our users. Your day will involve taking calls from our 0800 number and helping our users by managing, resolving, and redirecting tickets in Service Now. Your people-focused approach will ensure that the level of service aligns with our values and strategy. You will be our first level of technical support, troubleshooting and resolving ICT-related hardware, software, and telephony issues. Your can-do attitude will see your day filled with:
Managing service desk tickets, from service desk to other support areas within the wider IT team and following up on outstanding tickets, providing updates to users.Ensuring that end-user documentation is well-maintained and up to date.Identifying ICT incidents and ensuring that all information is accurately captured and escalated through to our service delivery team.Escalating complex issues to the appropriate team and tracking resolution.Training AAI staff in the use of technology, helping our people make the most out of the tools we provide them and promoting self-service.A bit about you: You're the kind of person who loves to help people, ensuring you assess our users' needs to resolve their technology issues.You will have confidence in using multiple ICT systems at an advanced level and have the ability to multitask in a fast-paced environment.Previous experience in a service desk or contact centre role is a must, along with your ability to problem solve and troubleshoot.Ideally, you will have a professional certificate in a related discipline or be working towards an industry qualification(s).Why you'll love working with us:
We have an inclusive and supportive environment and believe every voice matters. We believe in investing in our people and creating an inclusive space that provides opportunities for all.
We're committed to making our people's wellbeing a top priority, with benefits such as a $250 annual wellbeing allowance and flexible working. We offer great discounts on our products and retail partners, like up to 50% off our car, home, and contents Insurance, as well as a generous $1500 refer-a-friend bonus.
Our culture and care for our people can be seen in our outstanding engagement and tenure. We believe the most important investment we can make is in you.
Do you think you have the passion, collaboration, imagination, and values that match your own? Apply & upload your resume today. Applications close on the 22nd of Nov 2024.
Reference # 38432
Posted on 08 Nov 2024
Closes on 22 Nov 2024 17:00
Location(s): Auckland
Expertise: Information Technology
Job level(s): Entry Level (1-3 years), Intermediate (3-5 years)
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