Technical Account Manager, Strategic Industries - (Auto) Job ID: 2661236 | AWS EMEA SARL (France Branch)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
This role is within our Strategic Industries team. The Strategic Industries team is responsible for strategic accounts and six industry business units across global verticals - Financial Services, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy, and Automotive & Manufacturing. This role will support customers in the Automotive & Manufacturing vertical.
Key job responsibilities The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!
Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics and assist with pre-launch planning.
Utilize technical skills to solve difficult support issues and technical challenges.
Understand operational parameters and troubleshooting processes for customer issues and escalations.
Advocate for customer needs to overcome adoption blockers and drive new feature development.
Improve customer capabilities by running workshops, operations, and architecture reviews.
Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
Work with customers across all levels from developers through to C-Suite executives.
Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers.
BASIC QUALIFICATIONS 3+ years experience with operational parameters and troubleshooting for at least two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
Experience in operational services or support environment.
Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
Fluency in English and French.
PREFERRED QUALIFICATIONS Technical internal enterprise or external customer-facing experience.
Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
Experience in influencing management stakeholders on technical, operational or business strategic decisions.
Experience with AWS services and/or other cloud offerings.
Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire.
Posted: May 30, 2024 (Updated about 1 hour ago)
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
#J-18808-Ljbffr
