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It is an exciting time to join our business as we continue along our journey of ongoing expansion, and transformation. We are currently searching for a Technical Account Manager – Dairy, to join our dynamic, industry leading Technical Sales team.
Reporting to the Sales Manager, this technical sales role will allow you to nurture existing relationships, while delivering improvements through innovation and creative technical solutions. Predominately working on-the-road, most of your customers will be based in the Bay of Plenty, Waikato region, however there will be some travel to support the national team.
Along with a competitive salary package and a company vehicle, we promote a fantastic flexible working culture and encourage you to work however you work best.
Key Responsibilities
Deliver on contractual commitments to customers
Provide responsive account management and customer service
Prepare and execute customer service plans to improve profitability and satisfaction
Generate leads through customer interaction (e.g., visits, calls, written correspondence)
Provide technical support and information to customers whilst delivering productivity improvements through innovation and technical solutions
Work closely with Sales and Market managers to identify and develop new customers and products, increasing market share and improving profitability
Communicate customer pricing letters and support tender processes
Capture market intelligence and competitor information
Ensure customer claims and complaints are being actioned in a timely fashion
What are we looking for?
Prior experience in B2B account management and/or a technical based role
Strong experience in the dairy industry with a good knowledge of dairy processing and CIP processes, or other F&B industries with a similar process
Excellent communication skills with the ability to build longstanding relationships, negotiate and influence
Commercial acumen to truly understand the business development cycle, challenge current processes and offer insights to the product/technical management group
A tertiary qualification in a technical discipline would be advantageous, for example, Food, Engineering, Chemistry, Microbiology
This is your opportunity to add value and take full ownership of a portfolio within a business that will drive you to grow both personally and professionally in a supportive, flexible environment.
Benefits at IXOM
We take looking after our people seriously.
For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts.
Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally.
We support what's important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible.
To Apply
If this sounds like you, we'd love to hear from you!
We are a 202 4 CircleBackInitiative Employer – we commit to respond to every applicant.
Our Process
At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.
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