Full timeExcellent package commensurate with experience.This distinguished organization is a leading Atlassian Platinum Solution Partner, recognized for its exceptional track record of delivering outstanding client outcomes.With a commitment to cutting through bureaucracy, they employ a unique, agile-managed service model that drives efficiency and results.Operating primarily across New Zealand, Australia, and Singapore, the company functions as a fully remote team, ensuring flexibility and collaboration across borders.As an Atlassian Platinum Partner, they handle technically complex and diverse solutions, offering both challenge and engagement. In this role, you will have the opportunity to represent the organization's significant value proposition and showcase Atlassian's full suite of capabilities.The role and expectations. You will:Be part of a global team delivering exceptional solutions using the Atlassian Suite, particularly Jira, Confluence and Jira Service Management.Provide expert account and positive client relationship management to foster long term satisfaction and repeat business.Understand Customer Success Management in a SaaS setting to maintain and grow the footprint.Be working with existing clients, guiding them through the maintain retention process.Handle commercial negotiations such as licence renewals and managed service contracts.Collaborate with the Technical Team pre and post sales for seamless execution and client satisfaction.Work with the internal teams to align strategies and drive continuous improvement.You will need:Deep Account Management experience with SaaS based products and a passion for user centric innovative solutions.Great client facing skills to grow positive and long-term client relations.Self-management to thrive in this high trust organisation.Ability to manage ambiguity.Previous Atlassian experience is highly desirable but not essential.An understanding of ITSM and its value to organisations is highly desirable.About you:We are seeking a motivated individual who is eager to take on new challenges and thrive in a dynamic environment. In this role, you will work with a diverse range of clients across various industries, crafting tailored solutions to meet unique business needs.This position demands strong problem-solving abilities and a keen analytical mindset, enabling you to identify the root causes of clients' issues and propose multiple effective solutions.Beyond technical expertise, we highly value alignment with our core principles—customer service, loyalty, and honesty. We're looking for a team player who shares our passion for delivering exceptional Atlassian solutions with integrity and dedication. If you're ready to make an impact and grow with us, we want to hear from you.
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