Job Type: Full time role
Working Hours: Monday-Friday role (9am-5pm trading hours) with rotating Saturdays (9am-1pm trading hours)
Location: Based in our Tauranga EdenSleep clinic
Are you interested in making a difference to people's lives? Do you want to use your customer service and sales skills for something good?
At EdenSleep we want people to "Awaken their best" by offering solutions to help people get the best night's sleep possible. We are looking for a Team Leader to join the EdenSleep team to manage our small team and ever-growing customer base to help with their sleep health.
About EdenSleep: EdenSleep is our New Zealand branch of ResMed that has supported New Zealanders in getting better sleep for over 20 years. We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries. To learn more, visit Edensleep.co.nz, ResMed.com and follow @ResMed.
Let's talk about the team: Our team is small, and our industry is forever evolving, so we're not a fan of "not my role" type of behaviour – we're a team, we help each other, and our customers are at the heart of what we do. Come and join the energizing team and make a difference to the sleep health of many New Zealanders as part of your daily routine.
Responsibilities:
Motivate your team to help people achieve outcomes with their sleep health.
Provide exceptional customer service and maintain high standards.
Drive revenue, increased business growth and superior market reputation.
Achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery.
Coach team members, supporting and managing performance.
Keep up to date on industry product knowledge and training.
Actively fulfil client follow-up program, prepare and send reports.
Maintain the upkeep of the clinic, including stock take, filing, and cleanliness.
Maintain communication and confidence skills to liaise with third parties.
To succeed in this role, you will have the following:
Previous success in managing team performance, training and development.
Experience in a retail, sales, customer service or healthcare role.
Ability to recruit and motivate a team, with a strong ability to lead through change.
Compassion and calmness under pressure.
Strong customer service focus.
Training and coaching skills.
Strong and adaptable communication skills.
Active listening skills with the ability to find solutions to customer concerns.
Strong attention to detail and ability to learn different computer systems.
Any previous experience in healthcare or pharmacy background is highly regarded.
What's in it for you:
Training is provided - we look for a great attitude and someone eager to learn.
Job satisfaction - you will come to work each day knowing you are making a difference.
Rewards - monthly and quarterly sales bonuses to celebrate the success of the NZ team.
Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our teams' mental fitness.
Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!
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