Other (Community Services & Development) Full time Manaaki Tangata - Victim Support is a national organisation working to strengthen the mana and well-being of people affected by crime, traumatic events, and suicide in Aotearoa New Zealand. Working with us would mean being able to make a tangible difference in your community and in the lives of people who have experienced crime or traumatic events. Advocacy for the rights of victims will always be an essential part of our work with individuals, organizations, and government agencies.
About the role | Mo te tunga This is a permanent, full-time role based in Whangarei . A Monday to Friday role, with some occasional evening and weekend work to support an awesome team of Support Workers and volunteers. In the role of Team Leader, Service Delivery you will be the face of Manaaki Tangata Victim Support in the region, responsible for healthy and productive relationships with stakeholders. You will be recruiting, leading, and supporting a team of Support Workers and volunteers, providing day-to-day direction for the team and overseeing case management. This also includes applying a focused approach to case management and ensuring the right people, resources, and relationships are in place. Organising and facilitating ongoing training, providing coaching, and mentoring to your direct reports are also key components of the role. The role will work collaboratively with the wider region and offer the opportunity for an enthusiastic professional to make a real difference for people in Aotearoa. You will play a role in continuing to build a collaborative, constructive, and empathetic workplace culture; and lead through demonstrating our core purpose across communities.
To be successful in this role you will be an excellent communicator and have exceptional interpersonal skills along with a sensitivity to the needs of victims of crime and traumatic events. We are also looking for people who can demonstrate sound judgment and an ability to problem-solve. As Team Leader you will be a self-managing person who has:
Great relationship building experience Experience with volunteers An ability to think clearly and work under pressure when needed Demonstrated strong organisational skills Sound judgment and an ability to problem-solve Proven relationship management ability with some supervision/coaching and mentoring skills An outgoing personality and the ability to network and build relationships Training facilitation skills and experience will be an advantage Computer competency - ability to learn a new data recording system To apply please provide a CV and an expression of interest.
Full-time equivalent annual salary: $80,115
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