New Zealand Transport Agency – Palmerston North, North IslandFull timeTeam Leader - Operational SupportNewly created leadership rolePermanent rolePalmerston North locationTe Whiwhinga mahi | The opportunityThis newly created leadership role will see you supporting the Team Manager LEV and Operational Support as well as being a source of motivation and energy for our people. You will lead the team's operational admin support responsibilities and drive performance to meet agreed KPI's. This is a key people leadership role, so we are looking for someone with a passion for coaching and experience in leading a high performing team to deliver great customer outcomes. Working closely with the wider customer operations team, our contact centres, and our wider organisational support function, this role will contribute to the maintenance of integrity of the Customer Operations system.Ko koetenei | About youAs well as your leadership attributes, you will need to bring your 'know how':Strong people leadership skills with proven track record of achieving results through leading people and ensuring key performance objectives are met.Proven experience in building people capability, including coaching, mentoring and managing performance development plans.Excellent interpersonal and communication skills, both verbal and written.Experience in sound decision making and complaints management.Ko wai matou | About usAt Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.The Customer and Services Group helps deliver a positive land transport experience by making interactions with Waka Kotahi products and services simple, easy to use and effective for users.Ra Katinga | Applications close: 17 October 2024To be considered for this position you must have a legal right to live and work in New Zealand.Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
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