If you call Queenstown home, then you already know the TSS Earnslaw and Spirit of Queenstown—the beloved "Lady of the Lake" with over 110 years of history and the modern catamaran offering scenic journeys on the lake. We're on the lookout for a dynamic leader to steer the team of Hosts on these legendary vessels.
In this leadership role, you'll be a key player in the Whakatipu Operations team, ensuring your team receives comprehensive training and the tools needed to deliver the exceptional RealNZ experiences we're famous for. Your days will be spent leading by example, showcasing top-notch food & beverage and guest service skills, upselling other RealNZ experiences, and keeping daily operations sailing smoothly.
What we're looking for:
At least 1 year of leadership experience
Strong food & beverage background (including bar and barista)
A proven track record in hosting and guest service
Duty Manager Certificate
Excellent communication and interpersonal skills, with a natural ability to lead
Maritime experience (a plus)
This is a unique opportunity to make an impact right here in Queenstown. If you're ready to take charge and help create unforgettable experiences on these iconic vessels, we'd love to chat!
What's in it for you?
Permanent full-time role
Medical insurance cover
Some amazing staff benefits including a FREE Cardrona x Treble Cone Pass, and take a friend for free with you to explore some of RealNZ's most memorable experiences - jet boating, rafting, Te Anau Glowworm Caves, Milford and Doubtful Sound and Rakiura. What an awesome opportunity to explore our back yard without spending a fortune!
Who are we?
We are real people in real places delivering real experiences.
Enabled by tourism, our vision is to be a leading conservation business. We are committed to the future of sustainable tourism while honouring our past. Our guest centric attitude is fuelled by our promise to deliver Aotearoa's most unforgettable experiences.
Here at RealNZ we encourage people to be themselves, respect the environments we operate in and respect each other. We are committed to empowering people, so they can have a voice, be heard and be present.
Our people and our experiences stretch across our most remote islands and fiords to our snow-capped maunga; we are a diverse group of people, and our passion to share incredible environments and experiences with guests drives us every day. Join us on our mission to conserve nature, share our history and culture and have fun every step of the way.
How to apply
Click "apply now" to be taken to our careers page.
Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.
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