Join Coca-Cola Europacific Partners NZ and become an integral part of our Contact Centre. With over 1,000 CCEPNZ employees nationwide, our business thrives on the exceptional individuals we bring on board who define our success.
Are you a natural people leader with proven success coaching and developing your teams to achieve performance targets? Join our team and grow alongside a company that values your talent and invests in you.
Your ImpactAs a Team Leader, based in our Mount Wellington Contact Centre, you'll play a crucial role in driving the continued high service standards with a focus on profitable volume growth.
This role will help develop and upskill the Inbound services team. You will also be the team's lead resource when recruitment of new talent is required. There is so much to learn and so much to contribute including….
Leading a high performing team responsible for providing excellent service to our customers and consumers enabling positive outcomes for CCEPFostering a positive team environment and embracing our Everyone's Welcome and Culture of Coaching principlesMonitoring and maintenance of our Contact Centre monthly targetsIdentify internal process improvements which improve the lives of our people, customers and consumersTeam life cycle including recruitment, retention and establishing achievable development plans for our people in an organisation with many opportunitiesAbout YouYour evident capability to lead a team to successful outcomes in a fast-paced environment will put you in good stead to succeed in this role. Being compassionate and driven to integrate into a company with elevated cultural standards is greatly prized. 2 years experience leading and developing a teamExcellent verbal and written communication skillsResilient, solutions focused and curious by natureA drive to succeed and make a differenceFMCG or Contact Centre experience would be of benefit, understanding the nature of our workYour BenefitsYou'll get a fantastic package that includes:
Free monthly product allowances to share with family and friends.Annual Bonus Plan at 7.5% of base salaryFull medical insurance for you and your family (dependants up to age 21)8% Kiwisaver and Superannuation options for all permanent employeesEmployee Share Program – purchase a part of the business and get your shares matched up to $3000 per yearAccess to our wellbeing program, that includes a gym subsidy, proactive healthcare, medical insurance, and EAP helpline.Great employee experiences including Coca-Cola Christmas in the Park, competitions, conferences, recognition programs, giveaways, and product launches.Free car parking at all CCEP locationsOur world-famous learning and development program will set you up for future success - who knows where your CCEP career path will take you!Working at CCEPWe are exceptionally proud to be recognised as one of NZ's Best Employers several years in a row! We are successful because we are passionate, hard-working, and committed to our products, our customers, and each other. CCEP is a place where people can grow, be happy and be well in a safe, open, and inclusive workplace.
We are committed to equal employment opportunities for all employees and to providing employees with a safe work environment free of discrimination and harassment.
We welcome candidates from a wide range of backgrounds, including individuals with disabilities, unique health or mental health requirements, and/or those who embrace neurodiversity to apply for our roles. If you need any accommodations or assistance during the recruitment process to ensure you can showcase your unique differences, please feel free to inform us in your application.
CCEP is committed to the health and safety of all employees. This role includes a pre-employment health evaluation process and drug test. Closing date for applications is midnight on 10th October We will begin reviewing applications upon receipt. Suitable candidates may be interviewed before the closing date. We reserve the right to fill the position early or close applications if sufficient suitable candidates are identified.
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