Join our team at Mitre 10 Ponsonby as a Team Leader and play a vital role in inspiring Kiwi to love where they live, work, and play.As a key leadership position within our store, you will be responsible for overseeing the daily operations of our store, leading a team of retail team members, ensuring exceptional customer service, and creating a positive and engaging shopping environment.NB: This is a hands-on role, working a high percentage of the time with the team/customers on the retail floor.You'll be responsible for:Collaborating with the Store Manager and peers to achieve company objectives, maximise sales and profitability, and provide leadership to the team.Managing the day-to-day operations of retail departments.Taking accountability for overall retail service delivery, merchandise activities, sales, stock management, cost management, and productivity.Working with the Store Manager to recruit, develop, and manage team members, including some roster management and prompt resolution of team issues in line with company values.Leading the development of exciting marketing initiatives, overseeing promotions and events, and ensuring their successful implementation.Driving training and development of the team.Championing health and safety in line with company and national requirements.This is a Key Holder role. Opening and closing of the store will be expected.Requirements for the role:Previous supervisory or leadership experience in a retail environment is highly desirable.Strong customer service orientation and a proven track record of delivering excellent customer experiences.Exceptional communication and interpersonal skills to effectively lead and motivate a diverse team.Solid understanding of retail operations, including sales techniques, inventory management, merchandising principles, and health and safety policies.Confidence to take on leadership duties, supervise, coach, and build trust within the team. Demonstrates excellence in customer service, adaptability, flexibility, time management, problem-solving abilities, attention to detail, and a passion for promoting safe work practices.Physically fit and able to work in a fast-paced environment when needed.Technical Skills:Proficiency in basic software systems (Excel, Word, communication platforms) and experience with rostering.Basic understanding of health, safety, and wellness practices within the retail industry.Scope of the role includes key holder responsibilities, direct management of a team of 12-15 reports, and engagement with the Store Manager on financial focus points and the wider business strategy.We are seeking dedicated individuals to join our team, and flexibility is key to this role. Our dynamic work environment demands that our employees are adaptable and responsive to the needs of the business. We require candidates who can commit to a flexible schedule that covers all seven days of the week. At Mitre 10, we prioritise collaboration, innovation, and exceptional customer service. Join our team and contribute to our culture of excellence as we inspire our customers with outstanding retail experiences.Apply now with your resume outlining your qualifications and interest in the role of Team Leader.
#J-18808-Ljbffr
