Are you a dynamic experienced Leader and Coach seeking a new challenge?Are you passionate about supporting teams and individuals to develop and enhance their practice to better support customers and whanau?Lead, coach and mentor a team who works with customers and whanau to identify and support their wellbeing and housing needs.Provide operational leadership to achieve better outcomes for customers and staff.Full Time, Permanent opportunity in Hawkes Bay, Napier.$131,727 salary + 5 weeks' annual leave + Suite of benefits.Nga Mahi - What You'll DoThe Team Leader Housing Support based in Napier, Hawkes Bay, inspires a team of Housing Support Managers and Senior Housing Support Managers.
They will lead, coach, support, and mentor a team who works with customers and whanau to identify and respond to their housing and wellbeing needs.Nga Haepapa - What You'll Be Responsible ForEffectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for Kainga Ora customers.Provide leadership, support, coaching and guidance, creating a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achieved.Manage and monitor the health and safety of a largely mobile team, providing support and guidance as required to their people.Produce operational reporting that shows the work types, volumes and services being managed by the team and how the team is performing.Work collaboratively with the Advisor Placement to assign whanau to the best-fit Housing Support Manager or Senior Housing Support Manager.Contribute to enhancements of the role and to quality outcomes for each whanau.Nga Pumanawatanga Ou - What You'll NeedProven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance.Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs.Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload, and specialised community needs.Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika, with experience working with different cultures and/or community groups.Experience working with complex needs customers and whanau is an advantage.Nou te rourou - What's in it for you?We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development.
These benefits are described in more detail here.As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.
We want to ensure you are healthy and have work-life balance.
We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.O Tatou Uara - Our ValuesOur Values Were Developed By Us, For Us.
They Unite Us As An Organisation And Guide How We Work Every Day.
Our Values Are:Manaakitanga - People at the HeartMahi Tahi - Better TogetherWhanake - Be BoldTuhono mai - Join usTo view the position description and apply for this role, please follow the online process via Please note: all applicants, including existing employees, need to follow this process.
If you have any questions, please contact the recruitment team via ****** close Sunday 18th August 2024.We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.
We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
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