Provide operational leadership to achieve better outcomes for our customers and staffPermanant opportunity in East North Island, Napier or Gisborne$131,727 salary + 5 weeks' annual leave + health insurance Mo matou - Our OrganisationAt?Kainga?Ora - Homes and Communities, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.
With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build Aotearoa future.We are passionate about transforming New Zealand for the better.
That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te?Tiriti o?Waitangi.Te Takinatanga - Our StoryKainga Ora is on a journey with our Place-based groups to ensure we are putting people at the heart of everything we do.We are increasing our leadership roles to ensure our people are well supported in their role, and we have the ability to create strategic relationships with agencies and social service providers to help our customers strengthen their wellbeing.For our customers, we will provide a more holistic and personalised service to address both whanau housing and personal support needs - and respond to those needs.
Recognising the links between housing and whole of life outcomes.Nga mahi - What you'll do The Team Leader Housing Support based on our Napier office in East North Island Region leads and inspires a team of Housing Support Managers and Senior Housing Support Managers.
They will lead, coach, support, and mentor a team who works with customers?and whanau?to identify and respond to their housing and wellbeing needs.
Nga haepapa - What you'll be responsible for Our Team Leader Housing Support will: Effectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for Kainga Ora customersProvide leadership, support, coaching and guidance, creating a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achievedManage and monitor the health and safety of a largely mobile team, providing support and guidance as required to their peopleProduce operational reporting that shows?the work types, volumes and services being managed by the team?and how the team is performingWork collaboratively with the Advisor Placement to assign whanau to the best-fit Housing Support Manager or Senior Housing Support ManagerContribute to enhancements of the role and to quality outcomes for each whanau.
Nga pumanawatanga ou - What you'll need To be successful our Team Leader Housing Support will have: A tertiary qualification or equivalent experience.Sound knowledge of Residential Tenancies Act.Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance.Proven experience in achieving key deliverables as set out by the leadership.Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs.Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload, and specialised community needs.Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika, with experience working with different cultures and/or community groups.
Nou te rourou - What's in it for you?
We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development.
These benefits are described in more detail here As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.
We want to ensure you are healthy and have work-life balance.
We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
O Tatou Uara - Our ValuesOur values were developed by us, for us.
They unite us as an organisation and guide how we work every day.
Our values are: Manaakitanga - People at the HeartMahi Tahi - Better TogetherWhanake - Be Bold
