Team Leader – He Hononga, Turanga

Turanga is Christchurch's amazing central library, located in the heart of our city. The facility and its services have received many accolades for its architectural design and cultural narrative as well as the range and quality of services it provides.The He Hononga | Connection | Ground Floor at Turanga offers customers a warm welcome to the library. We offer magazines, newspapers, new book displays and promotional displays. Attractions include the Discovery Wall, Spark Place, Foundation Café, the main stairs (used for events), an exhibition space and a variety of spaces for work and leisure.He Hononga is the arrival point for our visitors, regular customers, new members, event organisers, security guards and contractors. We ensure a warm, professional welcome for everyone arriving in the building. Our doors open at 8am on weekdays and 10am weekends and some public holidays.Programmes and events comprise a mix of informal activities such as chess playing and puzzles as well as planned activities. We offer 'taster' access to the library's collections, services, expertise and technology, and we work in partnership with colleagues from across the Libraries network and the city.About the role | Ko te mahi neiAs one of five Turanga Team Leaders and a member of our Libraries Leadership Team, this role takes responsibility for:Managing a team of Library Assistants with the support of a highly capable Floor Leader, as well as our Library Advisor Social Inclusion and Operations Support Co-ordinator.Working collaboratively with our whole Leadership Team to ensure the smooth and cohesive running of Turanga.Ensuring staff are empowered to make good decisions, adapt to a variety of daily customer needs, and offer a welcoming service.Developing training and development plans with team members to achieve personal and operational goals.Collaborating with staff across the Library network, the Council and further afield on projects and innovations.Supporting team members with diverse and sometimes complex customer queries.Our successful candidate will:Be a strong team player, leading by example and role modelling our shared values.Be committed to advancing their skills and knowledge in library services and technology.Be committed to supporting the Library in meeting its obligations under Te Tiriti o Waitangi and Nga Aho, the library's bicultural plan.Have a proactive approach to problem solving, innovation and service delivery improvement.Hold a minimum of level 7 qualification and recognised library qualification or equivalent, with a postgraduate library qualification being advantageous.Have at least 5 years experience working in the Library sector, with proven experience in a leadership or supervisory role.What's in it for you? He aha nga hua ki a koe?Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:Access to training programmes, workshops, and development opportunities.Collaboration – exposure to wider areas of the organisation.Benefits – a variety of benefits for Council staff from health schemes to retail discounts.The opportunity to work in one of New Zealand's best libraries, with an awesome team of talented people.Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.If you're keen to work as part of a talented group of Team Leaders and Floor Leaders, together managing the day-to-day operation of Turanga, then we'd love to hear from you!To view a copy of the position description please click on the link at the bottom of the page.If you want to learn more about this position, please contact Chris Hay on 027 206 6782 to discuss the role in more detail. Applications close at 11.55pm, Sunday 8th September.
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