Job Category: Call Centre and Customer Service, Environmental Services, Program & Project ManagementLead and guide your team to successWork on a legacy projectFixed Term June 2025 | Full TimeWe are privileged to work with Nga Papatipu Runanga, stakeholders, and our wider community to protect Waitaha - our Canterbury region. As a Regional Council, we're responsible for environmental regulation and protection, community preparedness and response to hazards, and public transport.As the Customer Transition Team Leader, you'll be responsible for leading a team of on-ground customer ambassadors, managing relationships with partner agencies, and customer support sites to ensure successful support for customers transitioning to Motu Move.You'll refine existing strategies and plans to ensure they deliver the outcomes we seek, bringing the team onboard to implement them. You will work with our partners to ensure that our on-ground transition activities effectively serve our different customer segments.This is an opportunity to lead in a unique programme, with a committed team in an organisation that is making a difference.Ideally, you'll have an NZ diploma in Business along with 3 years of experience in a team or project lead role. You'll be people-centric, customer-focused, and results-oriented, passionate about making a difference in this project. You should be able to plan and execute while being adaptable to adjust as the deployment progresses.An understanding of and commitment to honouring tikanga and Te Tiriti o Waitangi, combined with experience in incorporating te ao Maori perspectives into everyday business, is essential.Our values underpin everything we do. We understand and embrace a diverse workforce; this diversity enables us to better serve our people, our community, and our greatest taonga, the environment. We value everyone's contribution, diverse thinking, and skills.We're on a journey to become a treaty partner of excellence, incorporating te ao Maori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Maori, matauranga Maori, and te reo Maori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Maori journey.Applications close on Wednesday, 6 November. We will review applications as we receive them and reserve the right to close advertising early.Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role.
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