Are you ready to be a part of something exceptional? Invercargill City Council invites you to become a driving force in our future-focused team. With a vibrant atmosphere and an unwavering commitment to our values—positivity, respect, responsibility, and above and beyond—we're passionate about creating a team full of outstanding individuals who are as passionate about shaping the future as we are.
Key responsibilities for this role include: Ensure that quality and customer service outputs meet established standards, guidelines and legislative requirements Oversee and identify process improvement for administrative tasks completed by the team to ensure the accuracy of the work Supervise, coach and motivate team members, promoting employee engagement with constructive feedback, openness, acknowledgement and trust Work alongside management to ensure that the annual performance development is carried out in accordance with Council's Performance and Remuneration Framework Develop a suite of measures able to quantify the work volumes and service experience using quality management tools What you will bring: Experience in leading a frontline customer service team, preferably in a large, complex organisation, while fostering a positive workplace culture Be able to supervise, coach and motivate a team while promoting team engagement Demonstrated experience in handling people and challenging situations Ability to efficiently organise and prioritise high workloads and demands of customers Strong keyboard and data entry skills including a high level of accuracy What we offer: Flexible working environment Career progression and training/development opportunities Positive focus of employee health and well-being: Workstation assessments, free flu vaccines, EAP services, 50% off eye exams, discounted gym memberships etc Kiwisaver and Superannuation Schemes Access to sick leave from day one of employment Appointment time leave: Up to 2 hours for important appointments eg. Doctor, bank, dentist Waihopai Invercargill is New Zealand's southernmost city and the heart and hub of Southland. We're known for our lush green spaces, like award-winning Queens Park, our long summer daylight hours and our local legend Burt Munro. Our city has character, charm and a laidback atmosphere. There's outstanding nature reserves, Oreti Beach & the Waihopai River to explore plus our lively restaurants complimented by a thriving entertainment and arts scene are hard to beat! The sensible gridded layout featuring wide streets ensures a convenient 10-minute drive to work. Who wouldn't want to call this place home!
For more information please see the full position description or contact the Invercargill City Council on (03) 211 1777. Apply online at www.icc.govt.nz
Applications close 31 March 2024. Please note applications will be processed as they are received and we encourage you to apply early as this advert may be removed at any time.
Successful applicants must be legally entitled to live and work in New Zealand. While all applications will be reviewed, first priority will be given to those applicants who are currently residing in New Zealand. Join our mailing list for exclusive job hunting tips and offers:
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