Permanent Full TimeThe Customer Services team are DCC's ambassadors, helping our residents access the right information and services they need at the right time. As part of the leadership team, this role will work with managers and team leaders across all of DCC to ensure our team and customers have the best information available. We're focused on building relationships with our customers that are based on trust and tailored to our customers changing needs.Team Leader - Customer Service will lead the DCC Customer Services team on a day-to-day basis, across multiple customer channels, ensuring DCC provide responsive, helpful service which requires minimum customer effort, in an environment our team love being a part of.We're seeking a highly motivated, customer-focused professional who is passionate about delivering excellent services to the community and who has experience leading teams in a dynamic environment. We're working to make Dunedin one of the world's great small cities. We hope you'll join us.Fulltime Monday to Friday (37.5 hours per week)About the roleLead a team of Customer Service Officers through coaching mentoringMonitor team performance through regular reporting and analysisFoster a positive and supportive team cultureContinuously identify areas for improvementDevelop and embed standard operating proceduresMonitor team performance through regular reporting and analysisEnsure understanding and adherence to policies and proceduresCollaborate with other team leaders and departmentsDeliver effective communication to the team and stakeholdersAbout youExperience working in a customer-centric roleSystems thinking, that can contribute to the development of an overarching customer experienceA dynamic multi taskerEffective people coach, with the ability to build engagement across diverse groupsAppetite for innovation and identifying improvement opportunitiesHistory of working across teams, and leading the development of new processes and systems across a complex organisationUnderstanding of the requirements of the Official Information Act (OIA) or Local Government Official Information and Meetings Act (LGOIMA) would be an advantage.What we offerA supportive and professional team environment5 weeks annual leaveParental leave benefits, including paid partner's leaveWe are dedicated to building a diverse, inclusive, and dynamic workplace.The closing date for this role is 14 May 2024, however, applications will be considered as they are received, and any suitable candidates may be progressed through the recruitment process prior to the closing date.#J-18808-Ljbffr
