Supervisors/Team Leaders (Call Centre & Customer Service)Many well-known businesses across New Zealand trust Aramex to deliver. We handle the freight needs of many of the world's largest e-commerce businesses as well as thousands of local companies.Headquartered in Dubai with thriving operations in New Zealand, Aramex is a global leader in logistics and transportation solutions. There are currently 17 Regional Franchises and 300+ Courier Franchisees in NZ. Delivering across town and around the world, opportunities abound for motivated individuals to join the team.Aramex is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all employees and adopt the philosophy that great performance comes from great people.About the RoleAramex Wellington has an outstanding opportunity for an experienced Customer Service & Administration Team Leader. In this role, you will lead a dynamic team, ensuring timely and professional support to both operations and key accounts. As a key player in our Wellington team, you will be responsible for handling escalations, managing system requests, and ensuring all customer inquiries are processed efficiently.Key responsibilities include:Lead the Customer Service and Administration team to meet KPIs and deliver quality support.Respond to key customer account queries promptly and professionally.Build stable working relationships with key accounts and offshore agents.Ensure efficient handling of Online System Requests, including freight forwards and returns.Oversee customer escalations, ensuring compliance with Aramex standards.Monitor and manage customer pickup requests through dispatch systems.Provide regular reporting on KPIs to the Franchise Support Manager.Support the reception area and assist other senior managers when required.To be successful in this role:Minimum 2 years of experience in Transport or Customer Service.Excellent verbal communication and interpersonal skills.Strong email, internet, and Microsoft Office skills.Ability to adapt to a constantly changing environment and demonstrate flexibility.Proven experience in handling escalations and resolving customer issues promptly.Commitment to health & safety standards and company policies.If you think this would be a great opportunity for you, please apply today by submitting your cover letter and CV. Applications close on 4 October 2024 but we will review applications as soon as they come through.Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates. #J-18808-Ljbffr