Team Lead - Local Host

Front Office & Guest Services (Hospitality & Tourism)At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co. Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States, and the United Kingdom.The roleAre you ready to lead a team dedicated to crafting unforgettable holiday experiences?We are seeking an energetic Customer Service Team Leader to join our Auckland Rentals team. This key position is dedicated to guiding our customer service team to new heights of operational success, while guaranteeing that each guest's experience is memorable and valued.What you'll do:Lead up to 10 passionate customer service crew membersCollaborate with a diverse team, including the Branch Manager, Workshop Leaders, and Marketing gurusDrive impeccable customer service standards and sales excellenceEmpower your team through effective coaching, communication, and feedbackProvide training and support to new team membersMaster the art of multitasking in a fast-paced environmentWho you are:A holder of a current driving licenceExperienced in delivering top-notch customer service and team leadershipA strong communicator with a knack for solving problems and making decisionsMotivated by challenges and capable of juggling multiple priorities with easeYour Impact:Be the daily champion for our Local Hosts and Retail crewsShape the guest journey from the reception desk to the open roadFoster a positive work culture and set the standard for performance and attitudePlan and manage crew rosters, ensuring seamless operationsResolve guest complaints with positivity and efficiency, exceeding sales targetsJoin a team that lives and breathes travel and experiences. We offer a competitive salary, flexible work arrangements, and development and career opportunities. Our diverse crew will make you feel welcome from day one.Ready to steer our crew to new horizons? Apply now and let's create unforgettable memories together!To apply for this job, please go to our job site http://careers.thlonline.com and enter the job code 45392SK.
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