Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Enhance tauira engagement and success, by offering personalised adviceand solutions aligned with tauira aspirations and needsPermanent, full time (37.5hours per week)Rostered work hoursbetween 8.30am and 9.00pm Monday to SundayAbout usTe Wananga o Aotearoa (TWoA) is New Zealand'ssecond largest tertiary institution and the world's largest indigenous tertiaryeducator, and we've been providing transformational education opportunities toNew Zealanders for nearly 40 years. Our vision of 'Whanautransformation through education' drives our commitment to being at theforefront of tertiary education underpinned by Maori culture and values.Our kaimahi (employees) enjoy a whanau-friendlyworkplace where everyone is encouraged to be themselves. In return for their contribution, we offer kaimahia range of benefits including:Free health and lifeinsurance for permanent employees.Four extra annual leavedays to celebrate Matariki and the Christmas/New Year season.Special leave availablefor sporting or cultural events.Tau Ora programmes thatencourage wellbeing and inclusion.Free car parking.About this roleCustomer Service: Respond toincoming calls, messages, and emails in a prompt, friendly, and knowledgeablemanner. Conduct tauira (students) follow-ups and call backs promptly asrequired.Database andReporting: Maintain high levels of specialised knowledge of our programmes,accurately record all necessary call data, and produce ad hoc call reports.Tauira Support: Ensure tauira areconnected to, and provided with quality professional support in various areassuch as academic and learning support, LMS Support, Library Support, DisabilityServices, Hau Ora (Health & Wellbeing), Pastoral care, Complaints, and Financialassistance.RelationshipManagement: Work collaboratively alongside advisors to provide positive outcomesfor tauira. Build relationships with tauira by consistently meeting theirneeds, addressing concerns promptly, and providing personalized support.Note: Thisrole will have rostered work hours. These hours will be between 8:30am and 9pm,Mondays to Sundays and for a total of no more than 37.5 hours per week.About youExperience: Proven (3 - 5years) experience in listening and communication skills, ability to applyinitiative and common sense in a variety of situations, ability to interactwith other functional groups to ensure tauira satisfaction, proven ability tomeet established productivity goals, and proven experience in dealing with avariety of callers including supporting distressed tauira.Technical Skills:Intermediate skillsin call centre systems, service principles and practicesIntermediateknowledge of tauira services and supportIntermediate userknowledge of Microsoft Office SuiteExcellentrelationship management skillsProven ability tocoach, mentor and build relationships with people at all levelsSee the positiondescription for a full review of role, responsibilities and technical skillsrequired for this role.As akaupapa Maori organisation, your willingness to participate in culturalactivities and develop an understanding of Ahuatanga Maori (values, culture andtikanga) is desirable.Apply today!Have we outlined arole that matches your capabilities and aspirations, and a workplace that appeals? Applications close on 4 September 2024.A position description is available on our careers website. For any other queries, please email ****** The email and password you entered don't match.
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