The CompanyA local Tauranga-based managed service provider is on the hunt for some great, proactive technicians that love helping people and mentoring juniors. They are a great business with the opportunity to move up to leading-edge future technologies. They pride themselves on providing great service every time to the Bay of Plenty and its surrounds.The RoleThey have clients in the Kiwifruit industry and for three or four months out of the year – they are required to provide services to them over weekends and holidays. They are very reasonable with their scheduling but would need someone who is okay to be flexible with their hours for those months. For example, if you worked Saturday and Sunday – you would get Monday and Tuesday off. They are after someone who enjoys working with clients on-site or from the office. Ideally, someone who has had 3-5+ years of experience with both Systems Engineering as well as Network Engineering.The requirementsExcellent customer service capabilitiesExcellent phone and in-person communication4-5+ years' experience providing 2nd Level Technical Support, troubleshooting, and problem resolution for external customers.ESSENTIAL: Has worked for an MSP previouslyHeavy Microsoft experience, including Microsoft 365Experience delivering excellent services to contracted SLA targets, meeting and exceeding expectations, and always meeting deadlines.3-5 years' experience being the interface with a customer (and 3rd parties) for support and resolution of problems.Some experience and training in networking.Must be able to work after hours and be flexible during kiwifruit season.Qualifications:Qualifications are nice to have, experience is preferred – however, a Degree in Computer Science or other comparable qualification.One major certification such as MSP, MCSE, CNE, VCP, CCEA, or Cisco Certification or equivalent qualificationOne or more Vendor qualificationsMUST have a valid Work Visa or 6+ years of experience in a MSP environment with an excellent command of the English language.We'd love to hear from you! Follow the prompts to APPLY now or contact Bronwyn Vrey via email at ****** for more information.Note: Applicants will need to be in New Zealand with a valid visa enabling them to work full-time legally. Only shortlisted applicants will be contacted.
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